Smeetz

This article outlines the technical requirements for customers who wish to use their own hardware with the Smeetz platform.

Minimum hardware requirements for Smeetz compatibility

The POS can function offline with limited features. Below is a list of actions you can perform without an internet connection.

Offline features of the point of sale

Installations guides & solutions to common hardware issues.

Hardware & troubleshooting

At Smeetz, we use TeamViewer to provide fast and secure remote support. Follow the steps below to download, install, and properly configure the tool.

How to receive remote assistance via TeamViewer

This article provides a step-by-step guide to troubleshooting common problems with your device.

Troubleshooting, common steps

This guide is designed to help you take the right steps when facing issues with your App.

What to do in case of downtime

Here is the procedure for installing TeamViewer so that Smeetz can take control of your POS terminals when tech troubleshooting is required.

TeamViewer - How to install remote permanent access

Troubleshooting guides

The articles details the most common scanning issues and how to resolve them.

Ticket scanning troubleshooting

This article will help you setup your Zebra TC21 and TC22 scanner.

Setup the Zebra TC21/TC22 scanner

This article outlines the steps and processes to be taken when scanning tickets.

[soon deprecated]Scan tickets from the webapp

This article presents you how to access our Android scanning app and how to start scanning your customers ticket.

Use the new Smeetz Scanning App

This guide explains how to set up Areas and App Configurations in the Smeetz Backoffice to enable proper use of the Smeetz Scanner App for access control.

Set up your Scanning App areas and configurations

Manage scanners, turnstiles, and entry points.

Manage access control

This article will guide you through installing the POS app on the POS screen, along with a few additional necessary setups.

Install the point of sales

This guide will help you easily and safely install an additional RAM stick on the POS.

Install extra RAM on your point of sale

Install and open the cash drawer

In this article, you will find how to set up a Datalogic QuickScan™ 2500 and Honeywell 1900 scanners.

Install 2D barcode scanners

This article explains how to install the 4G WiFi terminals to start onsite sales.

Install 4G WiFi terminals

This guide walks you through the step-by-step process of installing and setting up your FEC customer-facing display to ensure a smooth and professional checkout experience

Install  FEC customer facing display

Install the point of sale & peripherals

Here are the tips to check if your payment terminal  is working properly and how to troubleshoot it.

Payment terminal troubleshooting

This article explains how to install the payment terminals to start onsite sales.

Setup your V210 payment terminal

You can easily view, print, and reset totals on your payment terminal as well as reprint transactions receipts.

Manage transactions on your payment terminal

Manage payment terminals

Follow those steps if you cannot print receipts.

Receipt printer troubleshooting

This article will guide you through the installation of your cabled receipt printer.

How to set up the SNBC BTP S80 receipt printer

This article will guide you through the installation of your wireless receipt printer.

How to set up the EPSON TM-M30III receipt printer

Set up and connect your ticket printer to the Smeetz POS system.

How to set up the receipt printer on the point of sale

How to set up the order summary receipt printer(kitchen receipt) on the point of sale

Install receipt printers

This article will show you how to troubleshoot your thermal printer ZD420/421.

Zebra ZD420/421 thermal printer troubleshooting

This article explains how to install Zebra thermal printers to print tickets onsite.

How to set up the Zebra ZD420/421 thermal printer

This article explains how to install Boca thermal printers to print tickets onsite.

How to set up the Boca Lemur thermal printer

Set up your ticket printer (Zebra or Boca) on your Point of Sale. This guide covers installation, POS settings configuration, and printing tests.

How to set up the ticket printer on the point of sale

Printer needed to print custom pvc cards

How to set up your label printer

Install ticket & label printers

Smeetz back-office

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.