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Receipt printer troubleshooting

Follow those steps if you cannot print receipts.

Updated over 2 weeks ago

Check those elements if you cannot print receipts

  1. Check all the cable connections, more information on how to install the receipt printer.

  2. Re-select the receipt printer as the default printer in your device settings.

  3. Ensure you are on the POS app, because you will not be able to print a receipt by accessing the POS from an internet browser.

  4. Turn the printer on and off.

  5. Make sure that the paper roll is correctly inserted.

Reminder. The cash drawer is connected to the receipt printer. This is how it receives the information to open when a sale is completed. If the cash drawer does not open, please ensure that the receipt printer is powered on and correctly connected. You may need to turn it on and off if necessary.

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