What to do when your payment terminal is not showing the transaction completed on the POS
There are 2 main elements to check:
First, check the network connection of your payment terminal
Click on "9" and the "green button" to open the terminal settings
Select Settings > Network > if the wifi is not selected, select it
Click 3x on the red button to go back to main screen
Then, ensure the right terminal is connected to the POS screen
First, check your payment terminal serial number
Select Settings > Device info > ****keep in mind this number for the next stage
Then, go to the POS settings
Check if the correct payment terminal is connected to the "Card" payment method
If the problem persists, disable the payment method, save and enable it again
If you still have issues, go to the Adyen troubleshooting page for more insights or contact our Customer Service.