What to do when your payment terminal is not showing the transaction completed on the POS
There are 2 main elements to check:
First, check the network connection of your payment terminal
Click on 9 key and the green key to open the terminal settings.
Select Settings > Network > if the wifi is not selected, select it
Click 3 times on the red key to go back to main screen.
Then, ensure the right terminal is connected to the POS screen
First, check your payment terminal serial number (S/N).
Select Settings > Device info > retain this number for the next phase.
Then, go to the POS settings.
Check if the correct payment terminal is connected to the "Card" payment method
If the problem persists, disable the payment method, save and enable it again.
If you still have issues, go to the Adyen troubleshooting page for more insights or contact our Customer Service.