For the best performance and full support, we recommend using Smeetz-approved devices. However, if you opt for alternative hardware, please ensure that it meets the specifications below.
⚠️ Disclaimer: Clients using non-approved hardware are fully responsible for testing and validating compatibility. Smeetz does not provide support, maintenance, or warranty for devices not listed in our official catalogue.
🌐 Internet requirements
A stable, high-speed connection is essential for smooth system performance.
Minimum Requirements:
DSL or cable connection with at least 20 Mbps upload and download
Backup connection: 4G/5G dongle in case of disruption
WiFi vs. Ethernet:
Ethernet (LAN) is strongly preferred for maximum reliability — connect all devices to a local network using network switches
If using WiFi, a commercial-grade access point must be used
Avoid consumer/home WiFi routers, which are not suitable for business-level data traffic and can cause disconnections and lags
How to Test:
Go to www.speedtest.net
Click Go and compare against the 20 Mbps threshold
💻 Browser compatibility
Smeetz Back Office works best on modern browsers:
Google Chrome (v95+)
Microsoft Edge (v95+)
Safari (v13+)
Firefox (v126+)
⚠️ For the best experience, always use an up-to-date browser version.
🌐 POS device requirements
⚠️ Smeetz POS runs only on Windows systems.
Component | Minimum | Recommended |
Processor | Intel Core i3 | Intel Core i5 or better |
RAM | 8 GB | 16 GB |
Screen | 1024x768 | 1920x1080 |
Supported OS:
Windows 10 (64-bit)
Windows 11 (64-bit)
Unsupported OS:
Windows 7, 8 (32-bit), Vista, XP
Windows Embedded, IoT
🌎 Self-service kiosk requirements
Android devices
OS Version: Android 5.0 (Lollipop) or higher
Target Version: Android 13
Architecture: ARMv7 or ARM64
Storage: At least 500MB free space
RAM: Minimum 4 GB
Internet: Required for syncing data, updates, and payment processing
Windows devices
OS: Windows 10 or later (64-bit)
Architecture: x64
Processor: Intel/AMD dual-core or higher
RAM: Minimum 8 GB
Storage: At least 1 GB free space
Permissions: Ability to change installation directory (NSIS enabled)
Internet: Required for login, updates, and online features
Installation Format:
.exevia NSIS installer with interactive setup
Screen resolution:
Landscape: 1366x768
Portrait: 1080x1920
📠 Peripheral devices
Receipt printers
Smeetz Point of Sale and Self-Serve Kiosk support thermal receipt printers that meet the following requirements:
<5 years old for compatibility and reliability reasons
80mm paper width
Compatible with cash drawers
Cash Drawers
Smeetz Point of Sale connects with cash drawers via the receipt printer.
Must connect via RJ12 cable to the receipt printer
Barcode Scanners
USB 2D barcode scanners supported
Recommended: Datalogic QuickScan 2500, Honeywell 1900
Ticket Printers
Supported model: Zebra ZD420
🔍 Scanner App compatibility
The Smeetz Scanner App is optimised for use with the Zebra TC21/22 scanner.
However, it can also run on any Android device that meets the following minimum hardware and software specifications:
Operating requirements | Minimum |
Operating System | Android 10 or higher |
Processor | Qualcomm Snapdragon, 1.8GHz or equivalent |
Memory | 4 GB RAM or higher |
Camera | 13MP |
Display | 5’’ or higher |
⚠️ Using your own hardware?
Before doing so:
Review this article thoroughly
Test your setup in advance
If you proceed with unlisted devices:
You are responsible for compatibility
Smeetz will not offer support or warranty on unsupported devices