Before contacting the Customer Service team, please go over the following troubleshooting steps for common problems, listed below.
1. Power & Hardware Issues ⚡
Common Symptoms:
Device not powering on.
Peripheral devices (mouse, keyboard, printer) not functioning.
Screen issues (flickering, black screen).
1.1 Power Supply Check
Ensure the device is properly plugged in and switched on.
Inspect power cables and connections for any physical damage or loose connections.
1.2 Restart Device
If the device is unresponsive, perform a manual shutdown and restart.
If applicable, remove and reinsert the battery before powering on the device again.
1.3 Peripheral Devices
Unplug and reconnect the peripherals (mouse, keyboard, printer) to verify they are properly connected.
Try connecting the peripheral devices to a different USB port to check if the issue is port-specific.
If using a wireless device, ensure that it has sufficient battery and is properly paired.
Use the operating system’s built-in troubleshooting tool (e.g., "Troubleshoot problems" in Windows) to detect and resolve issues automatically.
1.4 Error Indicators
Check the device for any error lights or beeping sounds that indicate a specific issue.
Look for any on-screen error messages and take note of error codes.
Refer to the device’s manual or manufacturer’s website for error code explanations and further troubleshooting steps, some of them are listed at the end of this article.
2. Connectivity Issues 📵
Common Symptoms:
No internet access.
"No network connection" error messages.
2.1 Network Check
Ask if other devices in the same network are working.
Restart the router/modem (only if possible).
2.2 Device Connection
Verify the device is connected to the correct network.
Forget and reconnect to the Wi-Fi network or reconnect the Ethernet cable.
Try to connect the device to another network, or another device to the network you're testing.
2.3 Run Diagnostics
Use the operating system's network troubleshooter (e.g., "Troubleshoot problems" on Windows).
3. Performance Issues 📶
Common Symptoms:
Slow loading times.
Frequent disconnections.
3.1 Speed Test
Ask the user to perform a speed test and note download/upload speeds.
Recommended bandwidth to operate smoothly:
Small Venue (1–5 POS & payment terminals): 10–20 Mbps
Medium Venue (5–15 devices): 20–50 Mbps
Large Venue (15+ devices): 50–100+ Mbps
3.2 Background Activity
Verify if other devices or applications are consuming bandwidth by using the performance tab of the task manager.
3.3 Network Restart
Restart the router and reconnect (only if possible).
3.4 Signal Strength
Check Wi-Fi signal strength. Suggest moving closer to the router if weak.
Ask if the router is optimally placed (e.g., centrally located, away from interference).
4. Additional Support Resources 📖
Adyen troubleshooting terminal.
Zebra printer ZD421 series printer support.
Starlink Enterprise Kit - Setup Guide
Starlink Wifi Troubleshooting
5. Additional Tips 🛠️
Ensure that all software and firmware are up to date.
If the issue persists, consider resetting the device to factory settings as a last resort.
If the problem is hardware-related, contact the manufacturer or you IT department for support.