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How to set up the Zebra ZD420/421 thermal printer

This article explains how to install Zebra thermal printers to print tickets onsite.

Updated over a week ago

1. Software installation

Step 1. Zebra driver installation

IMPORTANT! Do not connect your printer to a computer yet!

  1. Download and install the recommended Windows Printer Driver v10. You can follow these guidelines.

  2. Run the downloaded installer file and follow the installation wizard (full instruction guide)

  3. Connect the printer to a USB port on your computer or POS and power it on, it will be automatically detected.

Step 2. Printnode installation

  1. Download PrintNode Installer for Windows (link)

  2. Run the downloaded installer file and follow the installation wizard.

The next step is done by the Smeetz team.

Connect to PrintNode, then check that the printer is correctly connected. Make sure that the status is online.

If PrintNode shows offline, you can connect the printer by going on Windows Settings > search for Printers & Scanners > Refresh > Add device.

If your printer is not showing at all, please contact customer service for technical assistance.

2. Hardware installation

Photo de la fiche technique produit de l’imprimante de bureau ZD420 4 pouces

Box content:

  • Thermal printer.

  • Power cord (2-part).

  • USB cable.

  1. Connect the printer to a USB port on your computer or POS and power up.

  2. Load media, in this case, it is fanfold paper and ensure that the paper is inserted correctly between the yellow guides following these steps:

    1. The black mark is face down:

    2. The black mark needs to be aligned with the yellow sensor. You can move the yellow sensor manually from left to right to match the ticket's black mark.

    3. Place the ticket so that the black mark is towards you, (right before the opening), not towards the back of the machine.

      Screenshot 2022-08-12 at 13.48.30

You can find additional details on printing with Fanfold Media in the linked article.

Recommended article to finalise the setup

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