Smeetz

This article explains how to configure and manage accessibility needs to allow visitors who require accessible seats, tickets, or facilities to book independently, ensuring smooth and inclusive experience.

Managing accessibility needs in Smeetz

Products & tickets

This article will guide you through how to set-up you fees.

Create and manages taxes

Learn how to add your company logo and a custom text message to the mini-tickets printed at your point of sale, and understand what information appears automatically.

Customise your POS mini-ticket

This article will help you to create, configure and implement pricing grids in your tickets.

Configure pricing grids

This article describes how to customise the design of the tickets you send to your participants.

Personalise your tickets' branding

How to create custom PDF gift cards and use templates for special occasions.

Create custom PDF gift card templates

This article will help you to better understand sales collections and how to create them.

Create sales collection

Account-level ticketing settings

This article describes the Retail Product creation.

Create retail products

This article provides an overview of creating, managing, and applying membership cards.

Manage your memberships

This article outlines how to create a membership that is used as a QR code to be scanned for entry to multiple events, and entitles the holder to a specific…

Create a membership with an assigned seat

This article outlines the process of creating a membership ticket with a voucher code, enabling customers to book tickets for various events or activities and choose a different seat each…

Create a membership with seat selection

This article outlines the steps to set up a membership card for events without designated seating arrangements.

Create a membership without seating plan

How to manage imported gift card vouchers

This article explains why gift card sales appear as negative amounts in payment reports and how this aligns with accounting practices.

Why is the sale of a gift card shown as a negative amount?

Membership & Gift card

This section allows you to manage payment fees and the entertainment tax for Lausanne events.

Modify your booking settings

This article outlines how to create activities on your Smeetz account.

Create a new product

This article will show you how to create tickets in a product.

Create new tickets in a product

In this article you will learn how to update  your products once created.

Complete activities after creation

This article will guide you on how to personalize the information requested during your booking flow using custom fields.

Set-up custom fields

This article focuses on customizing ticket visibility using a tagged SEO link.

Create hidden links

This article will show you how to archive a product that are in end of sales.

Archive a product

You can now personalise your booking flow and create urgency by showing price and availability information on time slots directly.

Personalise your booking flow with prices and colours

This article will guide you through the steps of setting up a recurring time slot for your activity.

Create recurring time slots

This article guides you through the process of creating a gift card, including setup, customization and redemption.

Create gift card tickets

This article walks you through the process of creating add-ons, allowing you to enhance your offerings by linking additional products or services to your main tickets.

Create add-ons

Applying a family or group discount

Product & tickets

This article explains how to create a seating plan ticket in Smeetz, configure its dates and time slots, set up ticket categories, and make it available for customers to book…

Create seating plan tickets

Learn how to manage your seating plan, monitor reservations, and analyse booking statuses in Smeetz for better event control.

How to manage your seating plan

Learn how to submit a seating plan request for your event and what information you need to provide to ensure a smooth setup.

How to request a seating plan in Smeetz

This feature optimises seat allocation, ensuring that no single seats are left isolated and allowing for flexible mode selection.

No orphan seats & mode selection

Reserve specific seats so they aren’t available to the general public, but can be distributed through dedicated channels.

How to create and allocate seating plan channels

Seating plans

Smeetz back-office

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.