1. Use of membership cards and their various types
With Smeetz, you can offer membership cards to your clients, functioning as multiple-entry tickets for various events. This allows customers to attend some or all events within specified periods and times. These cards are particularly useful for seasonal events, such as basketball tournaments.
There are three types of membership tickets, each tailored to different situations. Organizers should assess their needs and choose the most suitable option before creating and selling membership cards.
Scenario 1: All events share the same seating plan and location, allowing customers to access them by simply showing or scanning their membership card at the entrance. More information in this article.
Scenario 2: Events have different seating plans and locations, requiring customers to use their membership card to book seats online and redeem tickets for each event. More information in this article.
Scenario 3: The events will not have any seating plan. More information in this article.
2. How to manage membership cards
Your most loyal customers can purchase a membership card through various online platforms. After purchasing, they will receive a confirmation email along with a ticket containing a QR code or ID.
2.1. Choice of card type
As an organizer, you can now decide whether or not to provide:
A physical card: You can contact us at kam@smeetz.com, if you would like us to design and create the cards for you (we will provide you with an offer).
A digital card.
Offer both options to the client: in this case, create two different types of membership card tickets on your Smeetz account. One for the people who prefer the digital card and one for those who would like to have a hard copy.
We advise you to set different prices for the tickets so that the costs of printing and delivering the physical cards are compensated.
2.2. With or without a photo
If you wish to include your customers' photo on the membership card for identification purposes, please follow the steps below:
Go to Products > Custom fields > Custom field for ticket > select membership ticket
Name of the field: Picture.
Test of input: file.
Information type: picture ID.
Validation: Required.
Save.
3. How to apply a membership code
When a membership is purchased, a membership code is shared by email and on the PDF ticket, like a gift card.
With this membership code, your customer can go to your website, select a product (within the membership limitations) and make a booking.
If the code is invalid, the error message "This code is invalid, check the code or the validity date" will pop up on the top right hand corner.
If the code is valid, a validation message will pop-up on the top right hand corner.
