1. Overview
Accessibility in Smeetz is based on three key concepts :
Accessibility indicators
A standardised set of accessibility needs and options that can be provided or accounted for by venues (e.g. wheelchair access, companion, assistance dog). These are used consistently across the platform and mapped accordingly with the accessibility method. You can view the full list of Indicators with their description and their associated icon under : Account details ➡️ Accessibility ➡️ Smeetz accessibility indicators.
Accessibility verification methods
Ways for visitors to confirm their accessibility needs during checkout, allowing Smeetz to unlock the right tickets or seats automatically.👉 See how to enable verification methods and available providers.
Accessible prices
Ticket prices of type Accessible. They can optionally be restricted to eligible visitors by setting unlock conditions.👉 See how to setup accessible prices and unlock conditions.
2. Configure accessibility in Backoffice
2.1. Set up your Nimbus account
Before you can enable accessibility verification in Smeetz, you need to set up a partner account with your accessibility provider. For Nimbus Disability :
Create a partner account with Nimbus Disability. Contact Nimbus directly to register as a venue partner.
Obtain your API key from your Nimbus partner dashboard.
In Smeetz, go to Account details ➡️ Accessibility.
Enter your Nimbus API key in the dedicated field.
Save.
⚠️ The Nimbus integration will only be active once a valid API key is saved. If the key is missing, invalid, or expired, accessible prices with unlock conditions will remain hidden and visitors will not see the verification form.
2.2. Enable accessibility methods
Once your API key is configured, go to Account details ➡️ Accessibility and enable the verification methods you want to support in your flow.
If no verification method is enabled, accessible prices that have unlock conditions set will remain hidden online.
💡 Visitors will only be prompted about their accessibility needs if accessible prices are configured in the ticket.
2.3. Create accessible prices
Accessiblity is configured at price level. For a given product and ticket :
Go to the prices tab.
Create or edit a price.
Set the category to Accessible. You will see a new field appear.
You can select accessibility needs to lock the price behind conditions.
Save.
2.3.1. How unlock conditions work
No unlock conditions selected :
The accessible price is visible to all visitors.One or many unlock conditions selected :
The accessible price is only shown to visitors who are verified to meet all the required accessibility conditions.
2.3.2. Manage accessible tickets sales online
If you want to manage capacity for accessible facilities manually (for example, via phone or email), you can :
Edit the description of the ticket, adding your contact information.
Go to ticket prices and edit the desired price.
Scroll down to Availability.
Check off Online from the Availability field. You can re-enable at any point.
Save.
3. What visitors see online
Visitors always go through the same booking widget, with accessibility appearing only when relevant.
If a ticket has no accessible prices, no accessibility section is shown.
If a ticket does include accessible prices, an additional section appears after date selection asking about accessibility needs.
Visitors are not blocked from browsing tickets other than accessible ones that require verification.
3.1. Available verification methods
The currently supported integration is Nimbus Disability (UK) :
Nimbus allows eligible visitors to verify their accessibility needs using a Nimbus Access Card during checkout.
The visitor provides their First name, Last name, and Card ID, then submits the form.
This will unlock the accessible facilities based on needs registered in the Access Card.
⚠️ To use Nimbus, your venue must have a Nimbus partner account and a valid API key configured in Smeetz. See 2.1. Set up your Nimbus account.
3.2. Quantity limits and availability
Accessible prices follow the same rules as other prices in terms of quantity limitations, they :
Have a maximum quantity per booking.
Are limited by overall capacity or seat availability.
3.3. Where accessibility information is displayed
Once an accessible ticket is booked, verified accessibility needs are stored and displayed consistently across the platform.
Tickets (email and printed) : accessibility icons are displayed on tickets.
Backoffice : accessibility needs appear as ticket custom fields. Operators can view and edit them when managing an order. No verification available.
POS : the same custom fields are visible to cashiers. This helps staff assist visitors without re-asking about their needs.
4. Best practices
Use unlock conditions on accessible prices to ensure fair access
Add clear information messages in the description for edge cases and contact information (e.g. special requests)
Temporarily pause online sales of accessible tickets when you need manual control
Regularly review accessible pricing before opening sales
5. Troubleshooting
Accessible prices not showing online?
Check that your Nimbus API key is entered correctly in Account details ➡️ Accessibility, and that the verification method is enabled.Visitors see an error when verifying their card?
The API key may be expired or invalid. Contact Nimbus to verify your partner account status and obtain a new key if needed.Verification form not appearing?
Make sure at least one ticket has an accessible price with unlock conditions configured. The form only shows when relevant.