Whether you're selling tickets online, via the point of sale, or through internal sales, you have two options for applying a family or group discount (e.g. 2 adults + 2 children).
Option 1: Automatic Offer Application
This method uses a pre-created offer that is automatically applied when tickets are added to the basket.
🔧 How it works
When 2 adult tickets and 2 child tickets are selected, the system detects this configuration and automatically applies the discounted family price.
The discount is distributed across each individual ticket, which allows for accurate statistical tracking.
This setup provides a smooth and transparent customer experience—no need for the customer to manually select a family ticket or request a discount.
Ideal for user-friendly experiences in both online and onsite sales.
📊 In reporting
You will see individual tickets for each member (2 adults + 2 kids), but the discount applied will reflect the grouped offer.
However, this method does not track the number of "families" directly—just individual tickets.
Option 2: Family/Group forfait ticket
This option offers a fixed-price "Famille" or group ticket (forfait) which includes a set number of people.
🔧 How it works
You create a single "Family" ticket that includes the entire group (e.g. 2 adults + 2 children) for one fixed price.
To indicate who is included, add mandatory add-ons for adults and children. These will be included in the basket alongside the forfait.
The total number of people is fixed—the price is based on the forfait, not on the number of tickets selected individually.
You can add optional add-ons (e.g. an extra child at a reduced price) for more flexibility.
Simpler setups where tracking the number of families is more important than detailed per-person stats.
📊 In reporting
You'll see a single ticket for the family offer, along with the associated adult/child add-ons (e.g. 1 family ticket + 2 adult add-ons + 2 child add-ons = 5 tickets).
To calculate the total number of visitors, you must exclude the forfait ticket and count only the add-ons.
Revenue is tracked via the forfait price, not per ticket. The total value is tied to the package, regardless of how many tickets were added.