1. Before you start
Requirement | Why it matters |
Submit the request min 2 weeks before the event | Allows enough time for setup and review. |
2. Step-by-step guide
Step 1: Submit your seating plan request
Send your request at least 2 weeks before the expected delivery date.
👉 Tip: To avoid delays, provide all details accurately from the start. If unsure, reach out to the support team before submitting.
Step 2: Provide the required information
2.1. Design file
Include a clear seating plan file with:
Full layout of the seating plan.
Seating locations for each area.
Numbering of all seats.
Rows clearly marked.
2.2. Category details (name, price, colour)
Define each pricing category with:
Category name.
Ticket price.
Color assignment.
Indicate which seats belong to each category on the seating plan.
If multiple sections or levels exist, state this clearly.
⚠️ Note: Any changes to category allocations require a new modification, which may take up to one week.
2.3. Orphan seats mode
Strict Mode (Default): Enforces seating rules, prevents single-seat gaps, and ensures optimal arrangements.
Lenient Mode (Optional): Offers more flexibility in seat selection.
2.4. Specific requirements
Indicate stage location (if relevant).
Mark exit points on the seating plan.
Show structural elements (doors, walls, etc.) that help with orientation.
Specify any special seating rules, such as blocking orphan seats or requiring grouped bookings.
3. FAQ & quick fixes
Problem: I need to change pricing after my seating plan is live.
Solution: Unfortunately, changes are not possible. Submit a corrected request before going live.
Problem: My categories don’t match my seating plan.
Solution: Double-check that category names, colors, and prices are aligned before submission.
4. Limits
Requests must be submitted minimum 2 weeks in advance.
Before going live, modifications (e.g., price category changes) can take up to 1 week.
Once finalised and published in Smeetz:
✅ Seat numbers and rows cannot be changed.
✅ Pricing and category assignments are locked.
✅ No further edits are possible.