1. The PDF ticket
Click your initials > Branding details > Ticket templates.
You will find here all your PDF ticket templates.
Your templates are organised into two groups:
Default: the ready-made Smeetz master templates for each type (Regular ticket, Memberships and Gift cards). They are always available and can be used as a starting point.
Custom: the templates you create and personalise yourself.
Use the search bar or the Regular tickets, Gift cards and Memberships filters at the top of the page to quickly find a template.
To create a new PDF ticket template:
Select Create.
Select the type of ticket you want to create: Regular ticket, Gift cards or Memberships.
Fill in the Template name which will be visible only internally (not by your participants).
Choose the Text color and Background color.
Select the information you want to display on your ticket: the door opening date and time, the start and/or end date and time bloc (which is the beginning and end of the slot booked), the seat number, the price and the Smeetz branding on the PDF footer.
You can add a background picture. You have 2 options:
Add a header background picture: the picture will be displayed in the header of the ticket, inside the top frame.
Add a full PDF ticket background picture: the picture will be displayed in the background of the full ticket.
You can also add an extra PDF file, which will be attached to the emails sent to your participants, in addition to their tickets.
If you want this template to be applied automatically to all tickets of this type that do not have another template assigned, turn on Mark as default at the top of the editor.
Once you PDF template created, you need to select Assign your products to link this template to one or several tickets of your activities. This PDF template will be sent when participants book the assigned ticket for your activity.
The background pictures must have the following size:
Header background picture: 362 x 600 px, max 500 kb.
Full PDF ticket background: 794 x 1123 px, max 1 mb.
If you add an extra PDF file, make sure that the file size does not exceed 1 mb.
Below an example of customised PDF tickets (with a full PDF ticket background picture):
2. The email sent with the ticket
To customise the display and design of the tickets included in your email, click on Products > Activities > select an activity > Branding.
You can select if you want the following information to be displayed on your ticket:
The door opening date and time.
The start date and time bloc: if your activity is booked for a specific time slot, this is the start date and time of the slot.
The end date and time bloc: if your activity is booked for a specific time slot, this is the start date and time of the slot.
The seat number.
If you want to add a background picture (which will be displayed below the QR code, the picture must have the following size: 362 x 600 px, max 500 kb.
To preview your email ticket branding, you can select Preview ticket or Send ticket, which will be sent to your own email address.
Below a preview of the email sent with the ticket:
3. The Apple Wallet ticket
The information displayed on your Apple Wallet tickets can be configures from Product > Activities > select an activity > Branding.
You can chose to display the following information:
You can add a background picture, which will be displayed in the background of the Apple Wallet ticket. We recommend to use a simple picture, with no text, as it would not be lisible under an Apple Wallet format.
If you wish to add an Apple Wallet ticket background picture, it must have the following size: 360 x 440 px, max 300 kb.
4. The Google Pay ticket
The information displayed on your Google Pay tickets can be configures from your Product > Activities > select an activity > Branding.
You can chose to display the following information:
You can add a background picture, which will be displayed in the background of the Google Pay ticket. We recommend to use a simple picture, with no text, as it would not be lisible under a Google Pay format.
If you wish to add an Apple Wallet ticket background picture, it must have the following size: 1860 x 600 px, max 300 kb.
5. The thermal Ticket
The information displayed on your Google Pay tickets can be configures from your Product > Activities > select an activity > Branding.
When you scroll down the page, under Thermal ticket branding, you can customise 3 additional fields.
The text length must not exceed 35 characters per field to avoid display issues.
Here is where to find each information on your thermal ticket.
6. The information displayed on your tickets
Click on Products > select an activity > Product details > edit
Here are the most important information that will impact your confirmation email
Add a title to your activity.
Add a description (this will be visible for online sales in the booking flow).
Add a location: select the correct GPS location where your activity will take place.
Add location info if needed (such as floor, codes, etc.).
Then go to Tickets > select a ticket > details
Add a name to your ticket.
The description is displayed online in the booking flow.
And the Practical information box will show information on the email and PDF sent to your customers (you can add more practical details here).
7. The advanced PDF ticket editor (drag and drop)
If the advanced editor is enabled for your account, you can design your PDF ticket with a drag-and-drop builder that gives you full control over the layout, the styling and the content of each element.
When you create or edit a template, turn on the Editor template toggle at the top of the page to switch from the standard Smeetz template to the advanced editor.
Then build your ticket:
Give your template a Template name (visible only internally).
Optionally choose a starting layout from the PDF template list.
Drag content from the right-hand panel onto the canvas. Three tabs are available:
Content: individual elements such as Divider, Heading, Paragraph, Image, Carousel and Social links.
Blocks: ready-made multi-column layouts to structure your ticket.
Body: global settings for the whole ticket, such as background colour and fonts.
Click any element to open its settings on the right. You can change the font family, weight and size, the colour, the text alignment, the line height, the letter spacing and the padding, and format text in bold, italic or underline.
To display booking data that changes for each ticket, place your cursor in a text element and use Merge Tags. You can insert fields such as the booking reference, the customer name, the start and end date and time, the currency, a barcode and your organisation's own Custom fields. Each value is filled in automatically when the ticket is generated.
Use the preview (eye) icon or Preview PDF to check the result, then select Save.
As with the standard editor, you can turn on Mark as default and use Assign your products to choose which tickets use this template.