1. When to use a seating plan ticket ?
Some events have seats assigned to each customer to facilitate their placement. The seating plan enables you to segment your offerings to cater to various customer types (e.g., VIP, seated, standing, etc.).
2. Before you start
There are 2 steps that need to be checked before creating tickets with a seating plan.
Request a seating plan by contacting your Account Manager.
Create a seating plan then connect it to Smeetz.
👉 Find out how do do that in this article: How to request a seating plan.
3. Create a seating plan ticket
On your account, go to : Products > Tickets > Create a ticket then select Ticket with seating plan.
Fill the required information like any other ticket type. Exceptionally, :
Field | Description |
Charts | Select the seating plan you have previously connected to Smeetz. |
Category | Mirror the categories from the seating chart matching the name exactly. Create prices for each category. |
Scanning | Enable multi-scan for events that require scanning every day or multiple times a day, defining the frequency and repetition. |
3.1. Single and recurring seated events
Whether you event is a one time event or happens on a regular schedule, you can choose a different date setup for your ticket.
You can either choose a single date or multiple dates :
Single date : if your event is a one time event happening in the span of one day or more. Simply select the start and end date time of the event and it will be only available for sale during that time period.
Multiple dates : toggle to Multiple dates, then click Add dates with time to add each session individually. Use this for recurring events (e.g. weekly shows, repeated time slots).
📝 Note : each date you add creates a separate bookable session. Customers will select the session they want during checkout.
3.2. Configure categories
Create different ticket categories of tickets (e.g. VIP, sitting/standing seats). There is always one category by default. To add a new category, click on the "+" sign.
Fill in :
Category name that will be displayed to the user in the Chart.
Category name exactly defined on seating chart configuration.
You need to create prices for each category.
4. On the booking flow
While booking, your customers will be able to choose their exact seat in the section they want. The seat number will also shaw on the printed ticket.
Here is a preview of the seating plan:
