Smeetz

Orders & attendees

This article provides guidance on managing event attendees efficiently.

Manage attendees

Importing attendees allows you to quickly add multiple participants to your event in bulk.

How to import attendees from the Back-Office

Send targeted emails directly to participants from the list view by filtering, selecting, and composing your message.

How to send a quick email to a list of participants

Learn how to resend tickets to multiple participants at once (up to 100 per page).

How to resend a booking to a list of participants

Attendees management

This page explains the best practices for using calendars and how to edit their settings to maximise their functionality.

How to use the calendar views

This article explains how to adjust ticket availability for a specific timeslot directly from the Date View calendar.

How to open, edit or close a timeslot

The Occupancy Calendar displays real-time bookings by resource, helping you track attendance, peak times, and manage operations efficiently.

How to use the occupancy calendar

Calendars and capacity management

This article explains how to edit an order from the Smeetz back office.

Edit an order on the back-office

This article will show you the different ways to cancel bookings and add a refund.

Cancel a booking with or without a refund

This article describes how to reschedule an event to a new date and time.

Reschedule an event

Some booking emails are automatic, others manual. This guide shows how the system works so you stay in control.

How to manage notifications after modifications or cancellations

Edit orders

The following article explains how to manage gift cards and related bookings.

Manage gift cards

Gift card management

This article will help you select filters to manage your lists.

Manage filters in lists

This article describes how to export your reservations in an XLS or PDF file.

Export your orders

Lists and filters management

This article will help you understand how to us the Pause Membership feature.

How to pause or resume a membership

The article specifies the information Smeetz requires to update existing membership card holders who have previously purchased a membership for the upcoming season.

Manage membership cards sold before you started using Smeetz

Membership management

Learn how to create, validate, and track quotes and invoices — from initial quote creation to payment completion and document management in Smeetz.

How to manage quotes and invoices

Understand when emails are sent, depending if a sale is made online or through internal sales, and what actions are taken in each case.

How to send quotes, invoices, and tickets

Quotes & invoice management

This article outlines how to access and manage your orders.

Manage your orders

This article explains the process of bookings that need to be approved or denied by the organiser pending orders.

Manage request-to-book bookings

This article will explain you how you can send free invites for your most special guests.

Send free invitations

Ticket order management

This article outlines the optimal process for conducting a comprehensive inventory of all the stock in your shop.

Manage your retail inventory

Retail orders management

Smeetz back-office

Find answers and get help from Intercom Support and Community Experts

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