1. Step-by-step guide
Online Purchase
When a customer completes an online payment:
→ Tickets are sent automatically.
Internal Sales – via Create an Order
Order completed without payment (balance remains):
→ No emails are sent automatically.Order completed with payment:
→ No emails are sent automatically.
How to manually send tickets for a standard order
After the internal booking, click "Send ticket and receipt" in the confirmation pop-up.
Or go to the order and click "Resend order".
Internal Sales – via Create a Quote or Invoice
Quote creation
When you create a quote:
→ No emails are sent automatically.
How to manually send a quote
After the internal booking, click "Send" in the confirmation pop-up.
Or go to the invoice and click "Send quote".
Invoice creation
When a quote is converted to an invoice:
→ No emails are sent automatically.When an invoice is created without payment (balance remains):
→ No emails are sent automatically.When a payment is added to an invoice:
→ No emails are sent automatically.
How to manually send an invoice
After the internal booking, click "Send" in the confirmation pop-up.
Or go to the invoice and click "Send invoice".
How to manually send tickets for an invoice
Go to the order and click "Resend order".
2. FAQ & quick fixes
Problem: Customer didn’t receive tickets after an internal booking.
Solution: Send them manually via confirmation pop-up or Resend order.
Problem: I sent a quote but customer says they didn’t get it.
Solution: Quotes are never automatic. Use Send quote manually.
3. Limits
Only online purchases trigger automatic ticket emails.
All internal sales (orders, quotes, invoices) require manual sending.