1. Where to find gift card bookings
Login into your Smeetz account
Under Orders > Gift cards
Gift card bookings will NOT appear under "completed order".
But tickets will appear under "Attende lists".
Under "Gift cards" you will see ALL the gift cards bookings.
Keep in mind that the list will always show all booking states (from lost basket to completed).
You will have to play with filers and views to only show completed or valid bookings (more info).
2. Most important filters for gift card bookings
The most frequently used filters for gift cards are as follows:
Ticket code
Booking reference
Customer's full name first and last name
Product name
Ticket name
Payment status & Booking status
Pending information
Pending payment
Waiting for confirmation
Completed
Failed
Canceled by organiser
Customer e-mail
Booking full name
Creation date and time
Expiry date and time
Remaining value remaining balance on the gift card
Ticket value total value of the gift card
Voucher code the code found on the gift card ticket to make bookings
Redeemed date and time
Usage state
Issued = the voucher has not been used (valid at 100%)
Redeemed = the voucher has been used (not valid anymore)
Partially redeemed = the voucher has been partially used (valid at < 100%)
Expired = the voucher has expired (not valid anymore)
None
3. How to make bookings with a gift card
When a gift card is purchased, a voucher code is shared by email and on the PDF ticket.
With this voucher code, your customer can go to your website, select a product (within the gift card limitations) and make a booking with the amount of the gift card discounted.
If your customer cannot find its booking, you can click on the booking and download the ticket or resend the email.
