1. Step-by-step guide
Go to the participant list:
Navigate to Orders > Attendee list
Apply filters:
Add filters to target only the participants you want (e.g., by reservation date or date range).
Important: Always add the filter Booking state = Completed & Payment state = Completed
This ensures you only contact customers with confirmed reservations, not those with lost baskets or unpaid bookings.
Check the number of results:
The system will show how many participants match your filters.
Select all participants:
Tick the checkbox at the top of the first column to select all rows.
Confirm by clicking the banner that appears above the table (e.g., "Select 100 participants").
Send an email:
Click the Actions button at the top right.
Choose Email selected attendees
Write your email:
A new page opens where you can enter the subject and body text of your message.
Once ready, send the email to all selected participants.
This is how the email looks like
3. FAQ & quick fixes
Problem: Some participants with “Lost basket” are still appearing.
Solution: Double-check that you added the filter Booking state = Completed
Problem: The number of recipients looks too low.
Solution: Review your date filters—ensure you picked the correct day or range.
4. Limits
Works only from the participant list view.
Emails are sent to selected participants at once (no scheduling feature).
5. What’s next?
Learn how to send automated marketing campaigns