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How to resend a booking to a list of participants

Learn how to resend tickets to multiple participants at once (up to 100 per page).

Updated over a week ago

1. Before you start

Requirement

Why it matters

Adjust page size in the participant list

  • Scroll to the bottom of the table.

  • Select 100 per page instead of the default 25.

2. Step-by-step guide

  1. Select participants:

    • Check the box at the top of the first column to select all participants on the page (up to 100).

    • Note: If your filters return more than 100 participants, repeat this process for each page.

  2. Resend the booking:

    • Click on Actions (top right).

    • Choose Resend booking.

    • This will send tickets to all selected participants.

3. FAQ & quick fixes

  • Problem: The "Resend booking" option doesn’t appear.

    • Solution: Make sure you have not selected all the participants in the top bar. With this step, the Resend booking option won’t be available.

  • Problem: Not all participants received the resend.

    • Solution: Check if you had more than 100 participants and repeat the process on the next page.

4. Limits

  • Maximum of 100 participants per resend action

  • You must repeat the process for each page if more than 100 participants are listed

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