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Manage attendees

This article provides guidance on managing event attendees efficiently.

Updated over 2 weeks ago

You will need to use the filters to only see attendees for a specific product or on a specific date.

You can access specific bookings by searching by name of an attendee: you will see all the bookings made by that attendee.

1. Details of the information provided

You can change the columns and the information shown at any time: Manage filters in lists.

  • Customer full name, customer email, customer language, customer booking fields, zip code, etc.

  • Ticket code and booking reference

  • Activity name, ticket name, price name

  • Booking state, payment state, scanning state, refund state

  • Start/End date and time

  • Seat (if a seating chart is included in the ticket)

  • Ticket value, cancellation value, discount value

  • etc.

2. Actions possible from the attendee list

  • Add attendee (on the right-hand side of the page), if you want to manually add a participant to the list.

Under Actions on the right-hand side, you can:

  • Export table: Download the complete table as an Excel file

  • Export selected bookings: Download only the bookings you have selected as an Excel file

  • Update records

  • Email selected attendees: You may send a message to all or a selected group of 1000 (max) participants at once

  • Cancel and refund: Cancellation with the possibility of refunding tickets

  • Cancel and refund as a voucher: Cancel or refund a ticket in the form of a voucher that can be redeemed.

  • Resend booking: Resend a booking confirmation to a customer who has not received it.

  • Import attendees: You can import a list of attendees from an Excel file so that they appear in your attendee lists.

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