Smeetz

Track attendees, manage and edit orders, and oversee inventory.

Orders & attendees

This article will help you select filters to manage your lists.

Manage filters in lists

This article describes how to export your reservations in an XLS or PDF file.

Export your orders

Lists and filters management

This article provides guidance on managing event attendees efficiently.

Manage attendees

Importing attendees allows you to quickly add multiple participants to your event in bulk.

How to import attendees from the Back-Office

Send targeted emails directly to participants from the list view by filtering, selecting, and composing your message.

How to send a quick email to a list of participants

Learn how to resend tickets to multiple participants at once (up to 100 per page).

How to resend a booking to a list of participants

Attendee management

This article outlines how to access and manage your orders.

Manage your orders

This article explains the process of bookings that need to be approved or denied by the organiser pending orders.

Manage request-to-book bookings

This article will explain you how you can send free invites for your most special guests.

Send free invitations

Ticket order management

This article will help you understand how to us the Pause Membership feature.

How to pause or resume a membership

Membership management

The following article explains how to manage gift cards and related bookings.

Manage gift cards

Gift card managment

Understand when emails are sent, depending if a sale is made online or through internal sales, and what actions are taken in each case.

How to send quotes, invoices, and tickets

Learn how to create, validate, and track quotes and invoices — from initial quote creation to payment completion and document management in Smeetz.

How to manage quotes and invoices

Quotes & invoices management

This article outlines the optimal process for conducting a comprehensive inventory of all the stock in your shop.

Manage your retail inventory

Retail orders management

This article explains how to edit an order from the Smeetz back office.

Edit an order on the back-office

This article will show you the different ways to cancel bookings and add a refund.

Cancel a booking with or without a refund

This article describes how to reschedule an event to a new date and time.

Reschedule an event

Some booking emails are automatic, others manual. This guide shows how the system works so you stay in control.

How to manage notifications after modifications or cancellations

Edit orders

This page explains the best practices for using calendars and how to edit their settings to maximise their functionality.

How to use the calendar views

This article explains how to adjust ticket availability for a specific timeslot directly from the Date View calendar.

How to open, edit or close a timeslot

The Occupancy Calendar displays real-time bookings by resource, helping you track attendance, peak times, and manage operations efficiently.

How to use the occupancy calendar

Calendars and capacity management

Smeetz back-office

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.