General process to launch onsite sales

You can find here the steps to follow to start your onsite sales with the full Smeetz solution.

Ensure a strong internet connexion
Install your equipment
Train your staff and management team
Make tests
Do's and don'ts

1. Ensure a strong internet connection

Always make sure that you have an internet connection (4G or Wi-Fi) that is:

Stable
Strong
Password protected

Test the quality and strength of your Wi-Fi with the equipment you will use
Ensure this Wi-Fi connection is private and not shared with the public
If your connection is too weak, you should use a 4G hotspot.

2. Install your equipment

Ensure you have all the equipment you need weeks before your opening/launch, so you still have time to rent/buy extra equipment in case needed.
Do not wait for the last minute to order your equipment, it will only add more stress to your team.

Follow the processes below to install your equipment:

Electronic devices will be use a lot of battery, quickly, so ensure you set them up close to a power source or use extension cords.

3. Train your staff and management team

1. Ensure you have sufficient staff numbers with the necessary access rights
2. Give your staff their login information to the Smeetz account
  ⚠️ once invite send they have 48h to accept it!
3. Train your staff on how to use the POS and/or scanner, you can find all the necessary information on how to create a sale here and about the scanner here
4. Train your staff with higher access on how to use the attendee manager. More information here

Ensure at least one staff is especially proficient using the POS and Smeetz account through extensive training. This person can then be a valuable resource for other staff members who are having issues/difficulty using the system/POS.

4. Make tests

Once you have setup all your equipment, you can make a few test to ensure the material is working properly.

Ensure the POS configuration you see is correct
Process a sale on the point of sale and/or self-service kiosks and select "card" as a payment method
1. Ensure the TPE is correctly connected and shows the payment
2. Cancel the payment
Process a sale on the point of sale and select "cash" as a payment method
1. Ensure the cash drawer opens
2. Ensure the receipt is printed
Scan a test booking with a datalogic scanner and open it on the POS
Scan a test booking with a zebra scanner and validate it

Go to troubleshooting articles if you have any problems.

5. Dos and don'ts

Good practices

Print QR Codes at the entrance with a link to your booking flow
It redirects buyers to the booking flow and helps keep the queue moving
You can generate QR Code here.
Print logins and passwords to help your staff members login to the Smeetz account. Easiest for scanners is to have 2 QR codes one for the login and other one for password

Common mistakes

Scanner settings
Please ensure the settings (date and product) on the scanner are correct before scanning tickets or conducting tests.
Please charge your scanners before your event to ensure all-day use.
Equipment
We advise you to test all of your equipment before starting sales and to fully charge it before each opening.
WiFi/4G connection
Keep the 4G hotspot near the devices you use and plan an additional one in case of emergency. Also, a public WiFi is a plus for guests who need to download their ticket.
Don't forget to have extension cords and plugs nearby to keep your hotspot charged.
Entrance fluidity
We recommend you announce to attendees that they have their ticket ready as they move closer to the entrance.
Make sure to have enough entrance access, or big enough access to fluidify the entrance.