1. Knowledge
  2. For organisers
  3. Orders and attendees management

The process when a customer books

When you have a new reservation, you receive a notification email and your customers receive a confirmation email with their tickets. You also have the possibility to configure your charge flow.

1. Booking process 

Your customers start their reservation on your personalized reservation flow. You choose the color and the products /tickets visible in each booking widget. You can have as many as you want.

More info on customizing the widget and emails here.

Example of a booking widget with seating chart

theatres_BookingWidget

Example of a booking widget with calendar

amusementPark_BookingWidget

2. Reservation confirmation

For your customers

When a customer books your product, they automatically receive a confirmation email (depending of your charge flow settings, see below) with a PDF ticket, as well as a unique QR code. On D-Day, you can scan this code directly from your mobile phone.

More info on ticket personalization here.

For the organizer

With each reservation you will also receive a confirmation email with the participant's contact details and the type of ticket reserved. You can choose under your user profile which notifications you want to receive (instructions for use).

3. Charge flow

It is possible to charge and confirm a customer's reservation after a purchase, before or after the event. You will find this option under "Charge flow".

Capture d’écran 2021-06-21 à 14.12.57

  • Must be confirmed and charged directly: the customer is collected and receives their ticket directly by email.
  • Must be confirmed and charged after confirmation: the ticket amount is blocked on the customer's card and you must confirm the customer's reservation for them to receive their ticket and for you to receive the money.
  • Must be confirmed and charged at a defined time before the activity: you choose the time before the event when the person will be debited and receive their ticket before the activity.
  • Must be confirmed and collected at a defined time after the activity: you choose the time before the event when the person will be debited and receive their ticket after the activity.