Smeetz

Smeetz Academy

This guide introduces the key steps to get started with the Smeetz back office and set up your account efficiently.

Unified Commerce training #1 - Get started

Create and manage your products in the Smeetz back office to offer tickets, memberships, gift cards, seating plans, and retail items.

Unified Commerce training #2 - Products & tickets

Easily manage orders, attendees, memberships, calendars and more from the back office to keep your operations running smoothly.

Unified Commerce training #3 - Orders & attendees

Set up and manage your sales channels — from online checkout and POS to self-service kiosks — to deliver a seamless experience.

Unified Commerce training #4 - Sales channels

Track revenue, payments, and performance with accounting and sales reports to support financial accuracy and informed decision-making.

Unified Commerce training #5 - Accounting & analytics

Get started with all the essential trainings to fully use Smeetz's Unified Commerce module.

Unified Commerce training

Manage your customers and marketing campaigns in one place — from CRM insights and promo codes to advanced offers and automated email flows.

Marketing Intelligence training

From weekday rules to real-time AI pricing and OTA integrations, manage how your offers are priced, displayed, and sold across channels.

Revenue Management training

Automate interactions with AI chatbots to answer questions, handle requests, and guide bookings for faster support and more conversions.

Performance Enhancement training

Get insights on how to use the add-ons module to enhance your offers and deliver a more flexible, personalised booking experience — a key part of unlocking the full potential of Smeetz.

Add-on modules training

How to use the most popular social media channels.

Social media strategies

Marketing best practices on how to optimise your website.

How to optimise your website

Boosting online sales and avoiding long lines at the venue entrance can be achieved through several strategies.

How to boost your online sales

Tips for online sales

To ensure a smooth installation—whether handled by your team or a Smeetz representative—please follow the steps below.

What you need to install your point of sale

Complete all installation steps for your POS and peripherals to ensure your on-site hardware is ready for a smooth and timely launch.

Test run - Hardware & troubleshooting

A test run is a full simulation of your operations before going live.

Test run - Ready for launch

What you need for a smooth test run and launch of sales

Test run

Smeetz back-office

Find answers and get help from Intercom Support and Community Experts

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