More details are available in the full Smeetz guide:
Knowledge Base – Point of Sale App
Launch the Smeetz Point of sale
1. Open the POS
Launch the Smeetz app from the desktop.
2. Log in
Log in using the dedicated QR code provided for your POS user. This will grant you access to your designated area.
3. Select your configuration
Choose the correct POS configuration assigned to your outlet.
4. Open a sales session
Open the sales session for your POS.
Select "total cashfloat" or enter individual cash entries
Enter your cashfloat as the opening cash amount and confirm.
Turn on peripherals
Turn on the receipt printer
Turn on the payment terminal
If the payment terminal is not connected, go to the POS settings and ensure the correct terminal is linked to your device.
To verify the terminal's serial number, check the back of the terminal.
Make sales
1. Add a retail product to the basket
If the item HAS a barcode, scan the code with the barcode scanner, and it will be added to the basket
If the item has NO barcode, search for it within the sales collections
2. Add to basket
Click on the product to add one unit to the basket
Tip: Long-press the item to select a different quantity before adding it
Tip: Use the calculator icon to manually enter the quantity before adding to cart
Then, continue to payment
Cancel items or sales
1. Remove an item from the basket
In the order summary, find the item and use the bin icon to delete it
2. Cancel a full sale
Use the Cancel order option before finalising the payment
Or click the cross (X) icon to close the current order
Apply discounts, offers or voucher codes
1. Use preconfigured discounts
After adding items to your basket, go to the payment step
Apply the promotion before choosing the payment method
Select the promo campaign you want to apply
Apply the discount to all items in the basket (it will only be applied to eligible items anyway)
2. Apply gift vouchers
After adding items to your basket, go to the payment step
Click on promocode
Click on gift card
Click on scan a voucher, and scan the gift card voucher code with the barcode scanner
Process card payments
Click on "card" and then on "confirm payment"
The transaction will be automatically sent to the payment terminal
To cancel, click “Cancel” in the payment window or press the cancel button on the terminal itself
Print receipts
Receipt printer: Receipts are printed automatically after each sale.
To reprint a receipt, go to Print at the end of the sale and select Only receipt.
Payment terminal: A prompt will appear asking the customer if they would like a receipt.
Close your session
1. Close the sales session
Go to Settings → Close sales
First, you need to indicate in the middle column the amount of cash in the cash drawer to verify if the cash received matches the amount expected by the system.
If the amount you enter differs from what the system expects, this will result in a difference in the last box. In this case, you can add a note from the table on the left to explain the difference and continue.
(Optional) Open the beta version to print a complete closure receipt (beta version)
Once done, close the beta version
Accept and close sales
2. Log out
Sign out via the top-right menu
Managerial actions
Change the receipt printer settings
Go to the Settings menu on the POS.
Locate the option for receipt printing behaviour.
Choose whether receipts should be:
Printed automatically after each transaction
Printed manually only when selected by the user
Make a refund
1. Find the order
Go to the Order List in the POS
Search using the order reference or filter by the time of transaction
2. Open the order
Click to view the full details of the transaction
3. Cancel the item
Use the bin icon and cancel the items to refund
4. Process the refund
Click on Refund
Choose Card as the refund method
Confirm the action to trigger the refund to the customer’s card
The refund must be processed from the same payment terminal used for the original transaction. Additionally, the terminal must be powered on and connected at the time of the refund.
The physical card/phone is not required. Only the original terminal needs to be online and operational.
While the refund is confirmed within a few minutes in the Smeetz back office, the actual transfer of funds back to the customer's card may take several days (4 to 7)
More details are available in the full guide:
Cancel and refund an order on the point of sale