1. Where add-ons appear in the booking flow
Add-ons can appear in two places during the booking flow, depending on how you configured them in the back-office (see Create add-ons for setup instructions):
First screen — add-ons appear directly on the ticket selection page, alongside the main tickets. Visitors can add them without leaving the page.
Intermediary page — after selecting their main tickets (Step 1), visitors are taken to a dedicated add-ons page (Step 2) where they can browse and add extras before proceeding to checkout.
You choose the location for each add-on in the back-office under Display > Location when linking the add-on to a ticket.
2. Add-ons on the first screen
First-screen add-ons appear inline with the main ticket list. They behave like additional items visitors can select while choosing their tickets — no extra step required.
This is best suited for simple extras and upsells to the ticket don't need a separate browsing experience (e.g. a parking pass, a fast-track upgrade).
3. Add-ons on the intermediary page
The intermediary page has been redesigned to make add-ons more visible and appealing. Each add-on now appears as its own visual card, making it easier for visitors to discover and evaluate extras.
Best suited for cross selling items and experiences.
Retail add-ons
Each retail add-on (e.g. socks, birthday cakes, drinks) displays:
The product image on the left
The name and price in the top-right
A description below the name (collapsed by default — visitors tap "See more" to expand)
Material and Quantity dropdowns at the bottom
If no image is configured, the image area is not shown — the text fills the full row.
Ticket add-ons
Each ticket add-on (e.g. guided tours, workshops, screenings, add-on shows with a seating plan) displays:
The ticket image and title
A "starts from" price — the lowest available price across all configured price categories (e.g. Adult CHF 10, Child CHF 5 → "starts from CHF 5.00")
An availability tag based on the date selected in Step 1:
Green: "Available on [date]"
Amber: "Low availability on [date]"
No tag if not available on that date (the item is still visible)
A "Book a spot" button — clicking it opens an inline calendar and timeslot picker directly below the card
Date window — when the "Show add-ons starting from/until" setting is configured in the back-office, the inline calendar opened by "Book a spot" is automatically restricted to a window around the start date and time of the main ticket picked in Step 1. Dates or slots whose own start falls outside that window are hidden. See Create add-ons for setup.
4. FAQ
Q: Do I need to change anything in my back-office for the new layout?
A: No. The intermediary page layout updates automatically. Your add-on configuration, display priority, and location settings stay the same.
Q: Does this change affect first-screen add-ons?
A: No. Only the intermediary page has been redesigned. First-screen add-ons are unchanged.
Q: What does "starts from" mean?
A: It shows the lowest price across all your configured price categories for that ticket add-on. For example, if you have Adult CHF 10 and Child CHF 5, it shows "starts from CHF 5.00".
Q: Why don't my retail add-ons show availability tags?
A: Availability tags only appear on ticket add-ons, which have date-based availability. Retail add-ons don't have this.
Q: My add-on is missing on Step 2, or the calendar looks almost empty — why?
A: If you configured "Show add-ons starting from" and/or "Show add-ons starting until" on that add-on, the Step 2 calendar only shows slots whose own start falls inside a window around the main ticket's start date and time.
If some dates/slots are missing → the rest are outside the window.
If the add-on card doesn't appear at all, or the calendar is completely empty → the add-on has no slot at all starting within the configured window for the main ticket the customer picked.
Clear both fields to show the full calendar, or widen the window. See Create add-ons.
Q: How do I add images to my add-ons?
A: Upload images in your back-office under the product or category settings. See Create add-ons for setup instructions.
Q: Can I control the display order?
A: Yes — add-ons appear in the display priority order you set in the back-office when linking the add-on to a ticket.
5. Troubleshooting
I can't see the new intermediary page layout on my widget
The redesigned layout is being rolled out progressively. Contact your account manager to check if it's enabled for your venue.
An add-on image is missing
Make sure the image is uploaded in your back-office under the correct product or category. The widget pulls images from your product configuration.
The "starts from" price looks incorrect
Check your price categories in the back-office. The widget shows the lowest active price across all categories for that ticket add-on.
An add-on, date or timeslot I expect on Step 2 is missing (or the whole add-on card doesn't appear)
Check the "Show add-ons starting from/until" fields on the add-on. These restrict Step 2 to slots whose own start falls inside the window around the main ticket's start date and time. If no slot qualifies for the main ticket selected, the add-on card itself may not appear at all.