When visiting your website, customers begin their booking through your personalized booking widget. You can choose the design, colour and the products/tickets visible in each booking widget (full article).
Their are four steps booking flow in the widget.
1. Order
Customers can choose the language for the booking widget, which initially matches their browser's default language, but if they select a different one, all communications will be in that language—provided the translations have been set up in the back office when creating the product.
The customer either selects a ticket directly or must choose a date/time (depending on your product setup).
Example of a booking widget with seating chart
Example of a booking widget with calendar
They can select an add-on if you have one linked to that ticket
Example of regular add-on.
Example of second step add-on
Once the online booking has started, the tickets are reserved during 20 minutes. There is a timer visible on the widget right pane. Beyond this timer tickets will be qualified as lost basket and will be available for sale again.
2. Checkout
Order summary
Your customers can see the order summary (which is toggled at first).
They can click on the arrow to open it see order details.
Login and personal details
Your customers can login via facebook, google or email to make their purchas.
They can also checkout as a guest and enter directly their personal details (first name, last name and email address is mandatory for each online booking).
Booking details
If you have setup custom fields at the booking level, they will appear here
Ticket details
If you have setup custom fields at the ticket level, they will appear here
Discounts, Newsletter subscription & policies
If your customers have a promo code, voucher code or membership code, they can apply it here
They can agree to receive your newsletter
They can access your terms and condition and refund policies
Customers can pay in the payment methods linked to your account. If you wish more methods to appear, contact your Account Manager.
3. Payment
Customers can pay in the payment methods linked to your account. If you wish more methods to appear, contact your Account Manager.
4. The booking confirmation
Once the payment is confirmed, your customers can download their ticket and view their order.
For your customers
When a customer books a ticket, they will automatically receive a confirmation email (depending on your charge flow settings. See the link below) with a PDF ticket.
On the email and the ticket, they will have a unique QR code which to scan at entry
For you
With each booking, you will also receive a confirmation email with the participant's contact details and the type of ticket reserved.
You can choose to disable and enable email notifications under your user profile preferences (Change your account notifications).
5. Charge flow options
You can charge and confirm a booking, after the booking is completed by the customer, before or after the event. You will find this option under products > tickets > charge flow.
Must be confirmed and charged directly: the customer is charged and receives their ticket directly by email.
Must be confirmed and charged after confirmation: the ticket amount is not charged to the customer's card until you confirm the customer's booking. Only then will the customer receive their ticket and you receive the money.
Must be confirmed and charged at a defined time before the activity: you can set the time in advance of the activity or event when the person will be charged and receive their ticket.
Must be confirmed and collected at a defined time after the activity: you can select the time after the activity or event for the person to be charged.