1. What are the benefits of a consolidated booking statement?
1.1. Your accounting is simplified
All your booking statements for various products are consolidated into a single document, simplifying account reconciliation and saving you time.
1.2. Streamlined Financial Management and Refund Processing
With the introduction of grouped booking statements, refund management is now easier. All revenues from your activities are consolidated into a single account, ensuring you always have the necessary funds to process customer refunds, in case of cancellations.
1.3. Reduce your administrative burden
The use of credit notes is no longer required, reducing the number of invoices, accounting entries, and administrative workload. This creates a more efficient process for all parties involved.
2. What is a booking statement?
The booking statement is a document that Smeetz sends to you by email every week or after your event. It details the sales made the previous week on all your products, indicates the amount we will transfer you after the deduction of fees, and the date of this transfer.
This statement is followed by a payment within 15 days of issuance, excluding bank processing times.
Please note that by default the Booking Statements are automatically sent on a weekly basis, every Monday. However, you can change these settings under you "initials" > Account details > Booking statement.
Once sales of each product have ended, you will also receive a summary report detailing your sales of this single product. This summary does not lead to a payment; only the statement mentioned above does.
2.1. Access booking statement
You can access your booking statements from your Smeetz account > Click on your initials > Booking statements
2.2. Find the booking statement ID
You can download any booking statement by clicking on it (as an excel).
The document downloaded contains 6 distinct sections.
3. The "Accounting" tab
Here you will find the details of each transaction:
Date and time of the transaction
Accounting entry ID
Payment gateway
Payment method
Transaction type (Ticket, Payment, Refund, Discount)
Transaction status (Completed, Pending, Cancelled)
Currency
Transaction value
Ticket ID
and more
4. The "Cover page" tab
This page gives you the following information:
Booking statement number (to be referenced in case of questions to our team)
Report dates
Organiser details
Beneficiary details
Payout
5. The "Account page" tab
Here you will find:
Balance due on booking statement
Payment on booking statement
Provision on booking statement
Invoice on booking statement
6. The "Provision page" tab
(to fill out)
7. The "Invoice page" tab
This section details the amount of fees and VAT (if applicable to your organization), which will be deducted from your total income.
The marketplace fees are referring to the transactions made on external providers such as Viator and Get Your Guide.
The online ticketing fees are representing the amounts of payments without reimbursements.
The payment fees represent the amounts of payments including reimbursements.
8. The "Sales page" tab
Here you will find details of all your tickets and the income they generate.
For each product, you will see:
Start and end date/time
Name of the ticket
Number of tickets sold (and % of total tickets sold)
Number of cancelled tickets (and % of total cancelled tickets)
Number of tickets scanned (and % of total tickets scanned)
Gross revenue from these tickets
9. How is the booking statement balance calculated
The total sales volume is calculated for all products during the period.
From that are deducted
the customer balance
the transactions that did not go through Smeetz Pay
Organiser (cash, bank transfer, external card machine)
The result is the booking statement balance
Please take into account the rounding up of the values, this can affect fee percentages.