Booking Statements: What They Are and How to Use Them
Booking Statements are payout summaries sent by Smeetz. They help you:
Reconcile payments received
Understand which fees were deducted
Track customer balances and cash flow
They act as both:
Proof of payout (what Smeetz paid to your account)
Invoice for Smeetz fees
You can receive Booking Statements daily, weekly, or monthly, depending on your payout settings.
💡 Important: Booking Statements are not for sales or accounting analysis. Use them only to verify payouts and understand the cash movements between Smeetz and your venue.
Where to find them
Go to your Smeetz account
Click on your initials (top right)
Account Name > Booking Statements
Select and download any Global Payout Statement (Excel)
How you receive them
By default, Booking Statements are sent by email every Monday. You can change this frequency by going to:
Your initials > Account details > Booking statement
Statements show all sales from the previous period (e.g. week or event), the fees deducted, and the transfer date.
The actual payment is made within 15 days of the statement being issued (bank processing times not included).
In addition, once sales for an individual product or event are completed, you’ll receive a sales summary report.
This summary does not trigger a payout; only the main Booking Statement does.
Why Booking Statements Matter
1. Simplified accounting
All sales, fees, and payouts across your products are grouped into one clear document, making reconciliation faster and easier.
2. Easier refund and fund management
With consolidated statements, your payouts go into one account. This ensures you have enough cash to process refunds when needed, without overcomplicating your setup.
3. Less admin
You don’t need to issue credit notes for each event or product. This reduces paperwork, saves time, and lowers the risk of manual errors.
What's Included in a Booking Statement?
📄 1. Cover Page
Statement numbern(for reference)
Payout dates
Your company and bank details
Total amount paid
💳 2. Account Page
Balance due
Payment issued
Any provisions
Total invoiced fees
Item | Description |
Payment on booking statement | The actual payout amount that will be transferred to your bank account. |
Invoice on booking statement | The Smeetz fees for this period, invoiced and visible in the "Invoice" section of your account. |
🧾 3. Invoice Page
Shows detailed breakdown of all fees, including:
Ticketing fees (the online ticketing fees represent the amount of payments without reimbursements)
Payment processing fees (the payment fees represent the amounts of payments, including reimbursements)
Marketplace fees (Viator, GetYourGuide, etc.)
VAT on fees (if applicable)
🎟️ 4. Sales Page
Breaks down revenue per product:
Ticket name
Quantity sold, cancelled, scanned
Revenue generated
Validity dates
Deductions & customer balance
Understanding the Booking Statement Balance
Total sales during the payout period
– Customer balance (unpaid bookings)
– Sales not processed through Smeetz Pay (e.g. cash or external terminals)
= Final payout (Booking Statement Balance) including Smeetz fees
⚠️ Some rounding differences may apply, especially with fee percentages.
Item | Description |
Total sales | Total value of bookings made in the period. |
Customer balance | Deduction due to unsettled payments by customers. These may appear in a future statement once resolved. No fees are withheld on these amounts. |
Organiser (non-Smeetz sales) | Sales made outside the Smeetz platform (e.g. cash, bank transfers). No fees are applied to these transactions. |
Total deductions | Total of customer balance + external sales |
Booking statement balance | This is the net amount used to calculate Smeetz fees and determine your payout. |
💰 5. Accounting Page
Raw data at the transaction level:
Date, ticket ID, value
Payment method (e.g. cash, Smeetz Pay)
Type: sale, refund, discount
Status: completed, pending, cancelled
📌 6. Provision Page
[To be completed, if applicable to your setup]
Common questions and sources of errors
Why your Booking Statement may show a balance
It’s normal for your Booking Statement to display a balance due by the customer or a delayed payout. This typically happens for one of two reasons:
1. IC++ payment model
If you have the IC++ pricing structure through Adyen, this means that fees (like interchange, scheme, and processing fees) are applied after the payment is initiated. Because of this:
The full payment may not be confirmed at the time the Booking Statement is generated
Final settlement may occur a few days later, once all fees are calculated and deducted
2. Delayed payment confirmation
Some transactions, particularly those involving certain card types or external factors (e.g. weekends, holidays), take longer to process. These will appear as pending in the Booking Statement and are reflected in the customer balance.
👉 These pending amounts will be included and adjusted in your next Booking Statement, once payment has been fully processed by the provider.
Why the “accounting summary” and “booking statements” can vary
The Accounting Summary shows business performance within a set timeframe, while Booking Statements focus on financial movements when transactions are issued. As a result, amounts on Booking Statements and the Accounting Summary may differ due to payment processing times between entities.
When comparing the sales data in Booking Statements with the total amounts in the Turnover Report from the accounting summary, differences may arise due to factors such as:
Date filters,
Unsynchronised bookings from the POS,
Negative booking statements,
Delayed payment validation by our payment provider.
Any discrepancies will be corrected in future statements.