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The Smeetz back-office overview
The Smeetz back-office overview

In this article, we describe the general overview of your Smeetz account.

Updated this week

Create

Use the Create section to set up and expand your offerings:

Products

Access and manage your inventory:

Catalogue

Manage:

  • Calendar views: Track activities and events.

  • Retail inventory: Oversee stock and availability.

  • Waivers: Create and manage digital waivers.

  • Seating plans: Set up and edit seating arrangements.

Orders

Access details of various order types, including:

  1. Attendee list

  2. Completed orders

  3. Pending orders (pending confirmation)

  4. Orders with balance

  5. Quotes and invoices

  6. Memberships

  7. Gift cards

  8. Retail orders

Marketing

You can:

  1. Manage customers data

  2. Create email automation campaigns

Revenue management

You can:

  1. Create your dynamic pricing strategies.

  2. Manage your different sales channels:

    1. Add and monitor your activities on various Marketplaces and OTA's and Smeetz.com

    2. Set-up your online sales booking widget.

    3. Configure you Point of Sale

Analytics

  1. Accounting dashboards

  2. Sales dashboards

  3. Inventory dashboards

  4. Marketing dashboards

  5. Revenue management dashboards

From 9 little squares

To the left of your initial you can access the following settings:

  1. Point of sales: sell tickets on-site.

  2. Ticket Scanner: scan tickets at the entrance (How to scan tickets).

  3. Integrations (Facebook pixel, Hubspot, Google Adds, Zapier, API...)

  4. Voucher manager: validate the voucher codes of your gift cards.

Under “Your Initials”

  1. Create organiser: create a new organiser account (for a new entity).

  2. Account details

    1. Account level settings: account name, currency, language, etc.

    2. Account contacts: here you will find the main contacts of the account.

    3. Smeetz Pay: your bank in order to be able to sell on Smeetz and receive money from your ticket sales.

    4. Booking statements payout and recap frequency.

    5. Peripherals: payement terminals and devices in use.

    6. Billing: view your Smeetz rate plan, change your payment details and control your invoices.

    7. Pricing grids: to create price templates that applicable to your tickets.

    8. Team: add members to your account with specific roles: Manage your teams' access roles.

    9. Taxes

    10. Membership Settings: define membership renewal duration and notification frequency.

  3. Branding details

    1. General info: company description, postal address, email, booking terms and conditons.

    2. Social media: connect your Facebook, Instagram, LinkedIn and Youtube accounts.

    3. Cover picture: header photos of your organiser page on desktop and mobile.

    4. Logo

    5. Ticket templates

    6. Quotes & Invoices

    7. Smeetz.com: define your brand colour.

    8. Booking widgets: customise your booking widgets by choosing a font and colour.

    9. Emails: customise your communication by choosing a font and color for your emails and adding personalised messages.

  4. Booking statements: download your booking statements by product.

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