Create a membership with seat selection

This article explains the process of creating a membership ticket with a voucher code which can be used to book tickets to different events/activities and allows the customer to select a different seat, each time.

When to use this type of membership
How to create a membership ticket with voucher code
How the customer books each ticket
Other types of membership cards

1. When to use this type of membership card

This type of membership card (digital or printed) allows the cardholder to book a seat at X number of events during a certain period (e.g. a season). The card is used as a gift voucher. The cardholder has to use the value of the card each time to book a ticket and a select new seat.

This type of card is useful for events that occur at different locations with changing seating arrangements. If a member decides not to attend an event, the seat is not reserved and can then be sold to another customer.

2. How to create a membership ticket with a voucher code

The process has 2 stages:

Create tickets with a seating plan to allow booking of events
Create a membership card ticket with a gift card code to allow the purchase of the membership card.

Here is the detailed procedure to follow:

Create a product/activity: In your Smeetz account, go to Create > Activities
For help with creating products/activities, visit: Create activities/products on Smeetz
Create ticket(s): Go to Products > Activities > select the newly created product > click "Tickets" (on the left-hand side) > "Create ticket" > select "Membership ticket with voucher code"
Information to be completed to create your membership ticket with voucher code
1. Ticket name and the description: this will be displayed online to the customer
2. Set the quantity of membership ticket with voucher code you wish to make available for purchase
3. Online/Internal availability: you can set the sorting order for where this ticket type appears on the list among your other tickets for better visibility for your customers (O = top, 50 = bottom)
4. Purchase period: set the start and end date/time for when your membership ticket is available for purchase.
5. Start and end of the validity: set the starting date of validity, valid for how long and if it is automatically renewed or not.
6. Set specific prices and give different descriptions according to the different memberships and their packages.
7. Ticket display options where you have the option to hide the price on the tickets that are sent to your customers.
8. Charge flow confirmation: how and when customers will pay
9. Members usage and reservation: indicates that a membership card holder has access to all events/activities
10. Guest usage and reservation: set the number of additional people that the card holder can invite to events (depending on terms of the membership offer)
If you have not already created tickets for your events, create tickets for the events with seating plan: Products > Tickets > Create ticket > Ticket with seating plan > follow the process in this article: Tickets with seating plan
Save and Make the ticket available for sale: Product > Activity Details > Published > Ticket status On

3. How will the customer book a ticket

Shortly after purchasing the membership card online, the customer will receive a ticket and confirmation email. The customer will find a code on the ticket email. This code will act as a promo code.

When your customers want to book a seat for an event, they will start the booking as normal and select a ticket for the event. Then, they will choose a seat. To redeem the membership they have already purchased, they will need to enter to promo code - which they received in the email when they bought their membership - into the “promo code” field and click "Apply".

The customer can then select "Book"

Reminder: The promo code the customer needs to use to book their seat and events through their membership card, is displayed in their membership purchase confirmation email with a ticket in PDF format.