You can check attendees in or out, and review every scan of a ticket, without leaving the back office. This is useful when a guest arrives without a readable ticket, when you need to correct a scan made by mistake, or when you simply want to see who has already entered.
A check-in is recorded as a scan. A scan made from the back office is saved exactly like a scan made with the Smeetz Scanning App, so your entry numbers stay accurate wherever the scan happened.
1. Where to find the check-in information
The attendee list shows the check-in status of every ticket, one ticket per line.
📌 How to access: app.smeetz.com > Orders > Attendee list
Three columns give you the full picture:
Checking status: shows Checked in (green) or Not checked in (grey) for each ticket.
Last entry scan date time: the date and time of the most recent entry scan.
Last exit scan date time: the date and time of the most recent exit scan, if you use exit scanning.
👉 If you do not see these columns, add them from the column settings (the gear icon on the right of the list). See Manage filters in lists.
2. Check an attendee in or out manually
You can change the status of any ticket in a couple of clicks.
In the attendee list, click the Checking status of the ticket you want to change.
In the small window that opens, select Checked in to check the attendee in, or Not checked in to reset the status.
Click Confirm.
The status updates immediately, and the action is saved in the scan history of the ticket.
⚠️ Setting a ticket back to Not checked in removes the entry, so the guest can be scanned in again. Use it only to correct a mistake.
3. View the full scan history of a ticket
Every scan of a ticket is recorded, whether it came from a scanner or from the back office. To see it:
Click the Checking status of the ticket.
Click Details.
The Scans for ticket window shows:
Scan usage: how many scans have been used against the allowance (for example 0/1).
Total scans and Unscanned: the number of scans recorded and the number that were reset.
Status: the current check-in status.
A line for every scan, with the date and time, the device (for example BO for a back-office action), the operator who made it, and whether it was a Scanned in or Unscanned action.
👉 The scan history becomes read-only after the event ends, so the record of who entered and when is preserved.
Good to know
Back-office scans and Scanning App scans share the same count, so a guest cannot be scanned in twice beyond their allowance.
An entry scan checks a guest in. An exit scan is recorded separately and appears in the Last exit scan column when you use exit scanning.
The operator and device saved with each scan let you trace exactly where and by whom a ticket was checked in.
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