1. What is KYC and why is it important?
KYC (Know Your Customer) is a standard process required by financial institutions and payment providers to verify customer identity.
The goal of KYC is to:
Prevent fraud, money laundering, and other illegal activities
Ensure compliance with regulatory standards
Protect both you and Smeetz from financial risk
When filling out your KYC, you provide essential information such as your company details, official documents, and bank account information. Submitting this information accurately and promptly helps guarantee a safe, compliant, and uninterrupted payout process.
⚠️ Important: Without a completed and valid KYC, you will not be able to receive payouts from Smeetz.
2. KYC alerts in Smeetz
If your KYC becomes invalid (for example, due to an expired document or updated bank details), a banner alert will appear in your account.
Update the required information promptly to avoid payout delays.
3. Fill in your company information in Smeetz Pay
In the Smeetz Back-Office, click on your initials (top right) → Account details → Smeetz Pay.
Complete the Account holder information.
Save your details.
You will now see the Adyen verification status at the top of the page (click the arrow for details).
4. Complete your KYC in Adyen
When you click Complete your verification in Smeetz Pay, you will be redirected to Adyen.
The following steps are required:
Step 1: Business details
Select your country.
Enter your company name exactly as it appears on official documents.
Choose the company structure (e.g. SARL, SA, Non-profit).
Provide registration details: UID, VAT, address, etc.
For non-profit organisations
Enter 000000 as the Tax ID.
Uupload a signed document less than 12 months old (e.g. bylaws, minutes from last General Assembly).
Step 2: Decision makers
Add at least one Owner, one Controller, and one Signatory (these roles may be held by the same person).
Provide personal details.
Upload a valid ID (passport or identity card).
Must be non-expired
Colour images only
Separate files for front and back of ID
File size ≤ 4 MB
Images (JPEG/PNG) are preferred over PDF
Step 3: Payout bank account
Enter your bank account details.
Upload a recent bank statement (within 12 months).
Must show your business name (same as legal entity)
Must display bank name and/or logo
Must include IBAN (EU) or account + routing number (US)
Must be issued within the last 12 months, or contain a signature + statement of affairs not older than 12 months
File size ≤ 4 MB
Step 4: Submission
Submit all sections
Adyen manually reviews all documents.
Verification normally takes a few business days.
If your account is not verified after several days:
Double-check that all documents are correct and legible.
If the issue persists, contact your Implementation or Account Manager.
Step 5: Service agreements
Once all sections have been approved by Adyen, review and sign the Adyen service agreement.
Step 6: PCI compliance
Finally, sign the PCI agreement to confirm compliance with payment security standards.
5. Guidelines for documents
4.1. Proof of identity
4.2. Bank document
See requirements directly from Adyen: https://help.adyen.com/knowledge/adyen-for-platforms/verification-requirements/what-are-the-identity-verification-requirements