Steps to follow if you have not received your ticket

You bought your ticket via the Smeetz booking system and did not receive the ticket or email confirmation? Here is what you have to look at.

  1. Check your spam inbox
  2. Check your SMS
  3. Login or Sign up on Smeetz
  4. You bought the ticket with Facebook login
  5. Wrong Email address/ phone number

1. Check your spam inbox

Often the ticket and receipt end up in the spam inbox, so don't forget to check there first.

If you use Gmail, the confirmation email may not be in your main mailbox, but under another section (Social, Promotions, Updates or Forums).

2. Check your SMS

Some tickets require a SMS verification, in order for the organizer to see if your given phone number is valid. In this case, your ticket will only be sent to you once you have verified the SMS.

You recived a SMS from Smeetz

  1. Open the SMS
  2. Click on the link
  3. Click on confirm ticket
  4. Your ticket and a QR-code will appear, you can use this at the entrance of the event/activity. To access this page again, simply repeat this process.
  5. An email of the ticket will be sent to you

You did not receive an SMS from Smeetz

It is possible that you have mistyped your phone number when booking the ticket. In this case, simply send and explanation and correct phone number to customer.success@smeetz.com.

3. Login or Sign up on Smeetz

You can see all your upcoming bookings and resend the ticket and confirmation email through the Smeetz website.

Already have an account ?
  1. Go on the Smeetz website
  2. Click on Login at the top right corner of the page
  3. Login with Email, Google or Facebook
  4. Go to your user profile and view your upcoming bookings or resend booking 

Don't have an account ?

  1. Go on the Smeetz website
  2. Click on Login at the top right corner of the page
  3. Scroll down and select "Don't have an account yet? Register"
  4. Sign up with Email, Google or Facebook
  5. Go to your user profile and view your upcoming bookings or resend booking 


4. You bought the ticket with Facebook login

Your Facebook account may be linked to an old mailbox. In this case, the confirmation email will have been sent to this account.

In this case, you have to:

  1. Login to your account on the Smeetz website with Facebook
  2. Go to user profile
  3. Edit your new email and change it to the primary email address.
  4. Resend the booking

5. Wrong Email address/ phone number

If, for example, you have made a typing error when booking or creating your account, your email or phone number will be invalid. In this case, please write an email to customer.success@smeetz.com and state the issue. Please also provide us with this information:

  • Name of the event/activity or organizer
  • The name you used to buy the tickets
  • Th new/corrected email address or phone number