Use this page to check exactly what a role allows before you give it to someone. To add a member, read Manage your team and their roles.
Key: Yes = can view and change. View = can look but not change. No = cannot open.
👉 POS seller, POS seller manager and Reseller are in beta. They only appear in the role list on accounts where they are switched on. The same goes for signing in to the point of sale with a PIN.
1. The roles at a glance
Account leads
Owner: everything, including billing, Smeetz Pay setup and deleting products.
Manager: everything an Owner can do, except billing, Smeetz Pay setup, deleting products and managing Owners.
Operations
Restricted manager: runs operations. Can change dates, sessions and capacity, but cannot create products or change ticket prices or online availability. Can refund a booking as a voucher, but cannot pay money back to the customer.
Seller manager: sells, manages orders and attendee lists, makes refunds, manages calendars and inventory, and sees dashboards. Does not edit products or marketing.
Sales
Seller: sells in the Back-office and at the point of sale. Cannot open orders, refund or search past orders.
Seller without discount: works at the point of sale only. Same as Seller, without the Discount button. Promo codes still work.
POS seller: works at the till only, signs in with a PIN, no email address needed. Same as Seller at the till.
POS seller manager: works at the till only, signs in with a PIN. Can also search orders, attendees, gift cards and memberships, and make refunds.
Specialist roles
Security: scans tickets. Nothing else.
Accounting: booking statements and dashboards.
Developer: creates and edits booking widgets.
Read only: views your setup, orders and customers without changing anything.
External partners
Promoter: sees dashboards for the products you choose, nothing else. Read Promoter access.
Reseller: books for their own customers from one sales collection and only sees their own orders. Read Set up reseller access.
2. Back-office access
Section | Owner | Manager | Restricted manager | Seller manager | Seller | Read only |
Create products | Yes | Yes | No | No | No | No |
Edit products, ticket prices, online availability | Yes | Yes | View | No | No | View |
Edit dates, sessions, capacity | Yes | Yes | Yes | No | No | View |
Delete a product | Yes | No | No | No | No | No |
Catalogue: calendars, retail inventory, waivers, seating plans | Yes | Yes | Yes | Yes | No | No |
Create a sale, quote or invoice | Yes | Yes | Yes | Yes | Yes | No |
Orders and attendee lists | Yes | Yes | Yes | Yes | No | View |
Cancel a booking | Yes | Yes | Yes | Yes | No | No |
Refund a booking (money back) | Yes | Yes | No | Yes | No | No |
Refund a booking as a voucher | Yes | Yes | Yes | Yes | No | No |
Marketing: customers, emails, campaigns | Yes | Yes | Yes | No | No | View |
Channels: booking widgets | Yes | Yes | Yes | No | No | View |
Channels: marketplaces | Yes | Yes | Yes | Yes | No | No |
Revenue management (dynamic pricing) | Yes | Yes | Yes | Calendar view | No | No |
Analytics dashboards | Yes | Yes | Yes | Yes | No | No |
Booking statements | Yes | Yes | No | Yes | No | No |
Point of sale configurations | Yes | Yes | Yes | Yes | No | No |
Account details, taxes, pricing grids, branding | Yes | Yes | Yes | No | No | No |
Integrations | Yes | Yes | Yes | No | No | View |
Team | Yes | Yes, except Owners | Add members only | No | No | No |
Billing, Smeetz Pay and identity checks (KYC) | Yes | No | No | No | No | No |
Ticket scanner | Yes | Yes | Yes | Yes | Yes | No |
Section | Security | Accounting | Developer | Promoter | Reseller |
Ticket scanner | Yes | No | No | No | No |
Booking statements | No | Yes | No | No | No |
Analytics dashboards | No | Yes | No | Own products only | No |
Booking widgets | No | No | Yes | No | No |
Create a sale | No | No | No | No | Own collection only |
Orders | No | No | No | No | Own orders only |
Seller without discount, POS seller and POS seller manager do not use the Back-office. Seller without discount can only open their own profile.
3. Point of sale access
At the till | Owner, Manager | Restricted manager | Seller manager | Seller | Seller without discount | POS seller | POS seller manager |
Sign in with email or PIN | Yes | Yes | Yes | Yes | Yes | PIN | PIN |
Sell, apply promo codes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Manual discount | Yes | Yes | Yes | Yes | No | Yes | Yes |
Search orders, attendees, gift cards, memberships | Yes | Yes | Yes | No | No | No | Yes |
Occupancy calendar | Yes | Yes | Yes | No | No | No | Yes |
Refund (money back) | Yes | No | Yes | No | No | No | Yes |
Cash in and cash out | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Open and close the till, reports | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Choose which till to use | All tills | Assigned tills | Assigned tills | Assigned tills | Assigned tills | Assigned tills | Assigned tills |
Security, Accounting, Developer, Read only, Promoter and Reseller cannot sign in to the point of sale.
👉 Assigned tills: in the point of sale configuration, you choose which team members can use each till. Owners and Managers see every till in the list. Assign them to the tills they use: on a till they are not assigned to, cash in, cash out and seated sales do not work.