You have the possibility to personalise the transactional booking emails sent to your customers after their purchase.
1. Transactional emails
At the branding details level, you can define settings that will appear consistently in all your emails, regardless of the ticket purchased.
In your Smeetz account, click on your initials > Branding Details > Emails. Here, you can customise the design and text of your emails.
Follow this article to update your logo, contact information, etc.
1.1 Emails
You can choose the general design of your emails.
Recommended products: select the tickets you want to recommend in your emails.
Font: choose the style of the text.
Colours: for the text, title, body, background, link and button, you can change the shape and choose the desired colour with a colour palette.
Show Smeetz branding: by selecting this option, the link to the Smeetz website will appear at the bottom of your email/ticket.
1.2 Email types
Here you can decide whether you want to send only one email to your visitors after their purchase for both the ticket and the receipt.
One email for the booking and one email for the receipt
Only one email for the booking
Only one email for the receipt
One consolidated email for the booking and the receipt (the tickets are at the top of the email followed by the receipt) -> We strongly suggest this option!
1.3 Message on new [...] emails
You can add personalised messages to the following email types:
Message on new booking receipt emails
Message on updated booking receipt emails: in case of a booking change, this email will be sent with the new corresponding message.
You can also select if an email is sent after a cancellation.
Message on ticket emails
Message on ticket reminder emails: the message will appear when the customer receives a reminder for the upcoming event.
Important notes
The message will appear at the top of the email, under your company logo.
Smeetz is adding "Hello first name," to every email. You can only personalise the message that follows that sentence.
The initial message is the following "Hello Daniel, Thank you for you booking. Please find below your tickets. Kind regards.
You can write the message in more languages by selecting the language on the right. Remember to save before changing to another language.
In order to preview the message you have just written, please save it and then select "Preview email" or "Send email", which will send the preview to your own email address.
The transactional email message will be the same for each email received by your customers, no matter the activity. Make sure to keep it generic.
2. Ticket level email branding
At the ticket level, you can personalise a little box of text that will only appear on emails for a specific ticket purchased.
Go to your product > Ticket > Details > Practical information (displayed on ticket). Here you can add a text that will only be displayed in a box on the email and PDF ticket.
This is how it will look on the email
This is how it will look on the PDF ticket
