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Accept multi-currency payments at the point of sale
Accept multi-currency payments at the point of sale

Set up multiple currencies on your Smeetz account to accept on-site payments in USD, CHF, GBP, and EUR.

Updated over a week ago

1. Set up multi-currencies on the back-office

To allow customers to pay in multiple currencies at the POS, you need to configure secondary currencies in the back office.

Only the following user roles can see and modify the multi-currency page:

  • Owner.

  • Manager.

  • Restricted Manager.

  1. Go to Details > Account Information > Multi-Currency. You will see the available currencies (USD, CHF, GBP, and EUR).

  2. The first currency in the table is the main currency of your account, which you chose earlier on the same page.

  3. Secondary currencies are initially disabled. When you want to activate a currency > toggle the button to the right > set the exchange rate > click Update.

2. Open the point of sale with an initial cash float in multiple currencies

Connect to your point of sale.

Option 1. Enter a Total cash float

  1. After adding the float in your main currency, you can add secondary currencies.

  2. When you click Add Currency, new fields will appear, in which you can select the currency you want to add and specify the total amount for each currency.

Option 2. Enter Bills and Coins for Each Currency

  1. The list of bills and coins for the main currency appears first.

  2. If you want to add a secondary currency, scroll down and find the Add Currency button. A dropdown list containing all secondary currencies will appear.

  3. Once you select the secondary currency, you can indicate the number of bills and coins you have for each currency.

3. Accept payments in a secondary currency

  1. When secondary currencies are enabled in the back office configuration, you will see a button at the top right hand corner of the payment screen Pay in other currencies.

  2. When you click on it, the screen displays the available secondary currencies, allowing you to select one.

    1. For example, if USD is the main currency and payments in EUR and CHF are allowed. To pay USD 100, the customer must pay EUR 110 (with the back-office exchange rate of 1 USD = 1.1 EUR).

  3. If the customer pays a higher amount in a secondary currency (e.g., EUR 150), the change displayed will always be in the main currency, regardless of the currency in which the customer paid.
    ​

  4. In the order summary, when a payment is made in a secondary currency, you will see:

    1. The total amount in the main currency (USD 100).

    2. The secondary currency amount (EUR 110).

    3. The exchange rate rounded to 0.05.

    4. The payment made (EUR 150).

    5. On the right, the change to be returned (USD 36.36).

Refunds

  • The refunds will always be given in the main currency independent of which currency the end user has paid.

  • For this reason, the refund flow will not be impacted when a user has made a purchase with a secondary currency.

4. Close the POS with multiple currencies

If the initial cash float contained secondary currencies or if cash payments were made with secondary currencies during the day, here's how your POS closing will look.

  1. On the left, a cash flow box is displayed for each currency.

  2. If it matches what your team has counted manually, you can accept and close the POS, read this article to find more information on how to close your sales on the POS.

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