1. Knowledge
  2. For organisers
  3. Orders and attendees management

Cancel a booking and reimburse your clients

This article will show you the different ways to cancel bookings and reimburse your clients.

  1. How to cancel and reimburse a booking
  2. How to cancel and reimburse many bookings
  3. How to cancel and reimburse with voucher

1. How to cancel and reimburse ONE booking

  1. Log in to your Smeetz for Business account
  2. Go to Orders > Attendee list
  3.  Insert in the search bar either the booking reference number or the name of the person who made the booking
  4. Select the booking that you would like to cancel 
  5. Under Tickets select Options > Cancel and refund 

  6. Define the reimbursement percentage, if you would not like to reimburse the customer, simply select 0%Capture d’écran 2021-06-24 à 10.45.12
  7. Enter the refunded monetary amount, if you would not like to use the percentage option

    a. Set the refund percentage. If you do not want to refund the customer, just select 0%.
    b. Or enter the amount to be refunded
    c. Confirm the reimbursement
  8. A confirmation email will be sent to your customer, including the modification and the list of the related tickets. 

Be careful to insert the correct amount/ percentage of reimbursement, as the process is irreversible. 

2. How to cancel and reimburse MANY bookings

Please follow these steps if you would like to cancel and reimburse many bookings simultaneously.

  1. Log in to your Smeetz for Business account
  2. Go to Orders > Attendee list
  3.  Insert in the search bar either the booking reference number or the name of the person who made the booking
  4. Tick the boxes of the bookings that you would like to cancel
  5. Go on Actions > Cancel selected tickets > insert the refund percentage > Submit

Important! You cannot refund with more than 50-100 people at a time! To refund more participants, please repeat this procedure

6. Enter the refund percentage> Submit 

Important! You can only reimburse a maximum of 50-100 people at a time! To reimburse more participants, please repeat this procedure.

3. How to cancel and reimburse with voucher

  1. Log in to your Smeetz for Business account
  2. Go to Orders > Attendee list
  3.  Insert in the search bar either the booking reference number or the name of the person who made the booking or the name of the attendees.
  4. Tick the boxes of the bookings that you would like to cancel
  5. Go on Actions > Refund as voucher > insert the voucher value percentage > insert voucher expiry date > Submit
    Capture d’écran 2021-06-24 à 10.56.12

6. The customer will receive an update email regarding their initial ticket and another email with a new ticket which will be a voucher for the amount defined in step 5.

Capture d’écran 2021-06-24 à 10.36.24

Email type with the voucher:

Capture d’écran 2021-06-24 à 10.37.13