How to cancel a booking and reimburse your clients

This article will show you the different ways to cancel bookings and reimburse your clients.

  1. How to cancel and reimburse a booking
  2. How to cancel and reimburse many bookings
  3. How to cancel and reimburse with voucher

1. How to cancel and reimburse a booking

  1. Log in to your Smeetz for Business account
  2. Go to Orders > Attendee list
  3.  Insert in the search bar either the booking reference number or the name of the person who made the booking
  4. Select the booking that you would like to cancel 
  5. Under Tickets select Options > Cancel all 

  6. Define the reimbursement percentage, if you would not like to reimburse the customer, simply select 0%Capture d’écran 2020-03-19 à 17.07.34
  7. Enter the refunded monetary amount, if you would not like to use the percentage option
  8. Confirm the reimbursement
  9. A confirmation email will be sent to your customer, including the modification and the list of the related tickets. 

Be careful to insert the correct amount/ percentage of reimbursement, as the process is irreversible. 

2. How to cancel and reimburse many bookings

Please follow these steps if you would like to cancel and reimburse many bookings simultaneously.

  1. Log in to your Smeetz for Business account
  2. Go to Orders > Attendee list
  3.  Insert in the search bar either the booking reference number or the name of the person who made the booking
  4. Tick the boxes of the bookings that you would like to cancel
  5. Go on Actions > Cancel selected tickets > insert the refund percentage > Submit

Important! You cannot refund with more than 50-100 people at a time!

3. How to cancel and reimburse with voucher

  1. Log in to your Smeetz for Business account
  2. Go to Orders > Attendee list
  3.  Insert in the search bar either the booking reference number or the name of the person who made the booking
  4. Tick the boxes of the bookings that you would like to cancel
  5. Go on Actions > Refund as voucher > insert the voucher value percentage > insert voucher expiry date > Submit