Cancel a booking with or without a refund

This article will show you the different ways to cancel bookings and refund your customers.

1. How to cancel and refund all tickets in a single booking

2. How to cancel and refund some tickets in a single booking

3. How to cancel and refund multiple bookings
4. How to cancel and refund with a voucher

5. How to refund without cancelling the ticket

6. How to refund after a ticket has already been cancelled

1. How to cancel and refund all tickets in a single booking

1. Log in to your Smeetz account
2. Go to Orders > Attendee list
   
3. Select the booking you need to cancel. 
4. Tick the box next to the booking > click on "actions" > select "cancel and refund"
   
   
5. Enter the percentage to be refunded for the whole order
6. A confirmation email will be sent to your customer, including the modification and a list of the related tickets. 

2. How to cancel and refund some tickets in a single booking

1. Log in to your Smeetz account
2. Go to Orders > Attendee list
   
3. Select the booking in which you need to cancel tickets. 
4. Open the booking > click on the "ticket section" on the right
5. Select the tickets you wish to cancel > click on "actions" > select "cancel and refund"
6. You can decide what percentage of the total value of each ticket you would like to refund (depending on your own Ts & Cs).
7. You can also choose to refund in monetary value rather than as a percentage
   1. 1. If you do not want to refund the customer, enter 0.
      2. Or enter the amount to be refunded
      3. Confirm the reimbursement
8. A confirmation email will be sent to your customer, including the modification and a list of the related tickets. 

3. How to cancel and refund multiple bookings

Please follow these steps if you would like to cancel and reimburse many bookings simultaneously.

1. Log in to your Smeetz account
2. Go to Orders > Attendee list
   
3. Tick the boxes of the bookings that you would like to cancel
4. Go on Actions > Cancel selected tickets > insert the refund percentage > Submit

6. Enter the refund percentage > Submit 

4. How to cancel and refund with a voucher

1. Log in to your Smeetz account
2. Go to Orders > Attendee list
   
3. Tick the boxes of the bookings that you would like to cancel
4. Go to Actions > Cancel and refund as voucher
5. Insert the voucher value percentage
6. insert voucher expiry date
7. Submit
   
8. The customer will receive an update email regarding their initial ticket and another email with a new ticket which will be a voucher for the amount defined 
   

Email type with the voucher:

5. How to refund without cancelling the ticket

1. Go to the booking by clicking on its "booking reference" number.
2. Then click on "Edit order"
3. Directly proceed to the refund without cancelling any ticket

   

4. In the "Type" field you MUST choose the method of payment that the customer used to pay for the ticket.
5. In the "Refund" field, add the numerical amount you would like to refund.
6. Please be aware that the balance on the left bottom of the page should always be 0.00.
7. To finish the refund, click  "Update order". 

6. How to refund after a ticket has already been cancelled

When a ticket has already been cancelled without a refund, you can later apply a refund for this ticket. 

1. Go into the booking details by clicking on the "booking reference" number.
2. Then click Edit Order (in the top right) > scroll down and click "Add refund".
3. In the "Type" field you MUST choose the method of payment that the customer used to pay for the ticket.
4. In the "Refund" field, add the numerical amount you would like to refund.
5. Please be aware that the balance on the left bottom of the page should always be 0.00.
6. To finish the refund, click  "Update order".