What is a resource?
A resource is any asset with limited capacity in your venue.
Examples:
Area: Main hall, theater, venue zone
Equipment: audioguides, silent disco headsets, socks
Staff: tour guide, instructor, entertainer
Vehicle: shuttle, boat, bus
Each resource has:
Name (unique identifier)
Type (Area, Equipment, Staff, Vehicle)
Capacity (how many tickets it can support at the same time)
Status (Active or Disabled)
Optionally, a resource group
What is a resource group?
A resource group is a collection of resources of the same type.
Instead of assigning resources one by one to tickets, you can assign a group and let the system allocate bookings automatically based on the group settings.
Example:
A group called “Birthday Rooms” contains:
Room A (capacity 10)
Room B (capacity 8)
A booking will be allocated to one of these rooms based on your allocation rules.
Tip: One resource can belong to multiple groups.
Access Resources
Go to Products → Resources in your Back Office.
This page includes both resources and resource groups, with filtering and search.
✅ The list includes:
Name
Level (Resource / Resource group)
Type
Status (Active / Disabled)
Archived (Yes / No)
Assigned group (if applicable)
Capacity
Linked tickets count
Create a resource
Create a resource when you want to define a single capacity pool.
Steps
Go to Products → Resources
Click Create resource
Fill in:
Name (required)
Type (required): Area, Equipment, Staff, Vehicle
Status: Active or Disabled
Capacity (required): default is 1
Resource group (optional): you can select an existing group of the same type
Click Save
✅ Your resource is now available for ticket assignment or for resource groups.
Tip: If you haven’t chosen a Type yet, the “Resource group” field stays disabled. Once a Type is selected, the dropdown will show matching groups only.
Edit a resource
You can edit resources at any time—for example to update the capacity, rename it, disable it temporarily, or assign it to a group.
Steps
Go to Products → Resources
Search for the resource (by name or type)
Click the resource name
Update the editable fields:
Name
Capacity
Status (Active / Disabled)
Resource group
Archive toggle (if available)
Click Save
✅ Changes apply going forward and do not affect historical bookings.
Create a resource group
Create a resource group when you want to manage multiple resources together. This is recommended when you have many resources of the same type.
Steps
Go to Products → Resources
Click Create resource group
Fill in:
Group name
Type (Area, Equipment, Staff, Vehicle)
Status (Active / Disabled)
Shared capacity (optional, see explanation below)
Add resources to the group:
Select existing resources of the same type, or
Create new resources directly inside the group (name + capacity)
Choose an allocation strategy
Click Save
✅ Your group can now be linked to tickets.
Allocation strategy: Sequential allocation
Currently, the available allocation strategy is Sequential allocation.
How it works
Bookings are allocated to resources in the exact order you set:
the system fills Resource 1 first
then Resource 2
then Resource 3, etc.
Example
You have 3 Laser Tag areas (12 capacity each):
Area 1
Area 2
Area 3
Bookings will fill Area 1 first, then Area 2, then Area 3.
Tip: Sequential allocation is useful when you want to keep some areas closed unless needed or to prioritize rooms with smaller capacity to keep the rooms with bigger capacity last.
Link a resource to a ticket
Linking resources to tickets ensures that when a visitor books a ticket, capacity is reserved automatically.
You can also link multiple resources to the same ticket.
Example: a trampoline ticket can consume:
Trampoline resource capacity
Socks resource capacity
Steps to link resources to a ticket
Go to Products
Open your product
Open the Tickets tab
Select a ticket category
Go to the section Quantity → Linked resources
Click Link a resource
Select a resource or resource group
Configure the booking rules (see below)
Click Save
✅ Once saved, every booking of this ticket will reserve capacity automatically.
Configure how the resource is used
When linking a resource to a ticket, you can define:
1) Time coverage (duration)
You can decide how long the resource is occupied relative to the ticket timeslot.
Option A — Same duration as the ticket timeslot (recommended for most cases)
Enable: Resource has the same duration as the time slot
Option B — Use offsets
If disabled, you can define:
Start offset: reserve the resource before the timeslot starts or after the start.
End offset: keep the resource reserved after the timeslot ends or just reserve the resource in the last X min of timeslot.
Duration : freely set up the time duration for which the resource will be reserved.
Example:
A birthday room needs preparation + cleanup before the timeslot:
Start offset: -15 minutes
2) Resource consumption (how much capacity is used)
Option 1 — Usage of resources per ticket (most common)
Use this when each ticket consumes a fixed number of resource units.
Best for equipment (headsets, socks, lockers…) and cases where “1 ticket = X items”.
How it works
You set N° resources per ticket
For every ticket sold, the system reserves that many units from the resource capacity.
Examples
Disco headsets
→ 1 ticket reserves 1 headset
→ Set: N° resources per ticket = 1
Trampoline socks
→ 1 ticket reserves 2 socks
→ Set: N° resources per ticket = 2
Bundle usage
→ 1 ticket reserves 3 units (e.g., 3 items per participant)
→ Set: N° resources per ticket = 3
Option 2 — Usage of tickets per resource (capacity per session)
Use this when one unit of the resource can serve multiple tickets.
Best for vehicles and could be used for staff, where one resource unit can handle a group of visitors.
How it works
You set N° tickets per resource
The system calculates how many resource units are needed depending on how many tickets are booked.
Examples
Tour guide capacity
→ 1 guide can handle 10 visitors
→ Set: N° tickets per resource = 10
→ If a booking contains 25 tickets, the system will require 3 guides (10 + 10 + 5).
Vehicle capacity
→ 1 shuttle can transport 20 visitors
→ Set: N° tickets per resource = 20
Important
If the required number of resource units is not available, bookings will not occur.
3) Resource occupancy rules (how bookings can share a resource)
You can choose how bookings share the resource within the same timeslot.
A) Single booking (exclusive)
Only one booking can use the resource for the timeslot.
Example:
A birthday room is booked by one group → no other booking can use it during that slot, even if the capacity is not fully used.
Best for:
Birthday rooms
private tours
exclusive staff allocation
B) Multi-booking (same ticket category)
Multiple bookings can share the resource, but only if they are from the same ticket category.
Example:
A guide can do English and German tours.
If the first booking is English Tour, only English bookings can follow in that same slot.
Best for:
language-specific experiences
sessions that must not mix categories
C) Multi-booking (all products)
Multiple bookings can share the resource across any ticket categories, as long as capacity is available.
Best for:
equipment stock
parking
shuttle capacity
general shared pools