1. What is a resource?
A resource is any asset with limited capacity in your venue.
Examples:
Area: Main hall, theater, venue zone
Equipment: audioguides, silent disco headsets, socks
Staff: tour guide, instructor, entertainer
Each resource has:
Name (unique identifier)
Type (Area, Equipment, Staff, Vehicle)
Capacity (how many tickets it can support at the same time)
Status (Active or Disabled)
Optionally, a resource group
2. What is a resource group?
A resource group is a collection of resources of the same type.
Instead of assigning resources one by one to tickets, you can assign a group and let the system allocate bookings automatically based on the group settings.
Example:
A group called “Birthday Rooms” contains:
Room A (capacity 10)
Room B (capacity 8)
A booking will be allocated to one of these rooms based on your allocation rules.
Tip: One resource can belong to multiple groups.
3. Access Resources
Go to Products → Resources in your Back Office.
This page includes both resources and resource groups, with filtering and search.
The list includes:
Name
Level (Resource / Resource group)
Type
Status (Active / Disabled)
Capacity
Associated tickets count
Created at
4. Create a resource
Create a resource when you want to define a single capacity pool:
Go to Products → Resources
Click Create resource
Fill in:
Name (required)
Type (required): Area, Equipment, Staff, Vehicle
Status: Active or Disabled
Capacity (required): default is 1
Resource group (optional): you can select an existing group of the same type
Click Save
✅ Your resource is now available for ticket assignment or for resource groups.
Tip: If you haven’t chosen a Type yet, the Resource group field stays disabled. Once a Type is selected, the dropdown will show matching groups only.
5. Edit a resource
You can edit resources at any time. For example to update the capacity, rename it, disable it temporarily, or assign it to a group.
Steps
Go to Products → Resources
Search for the resource (by name or type)
Open the row menu and click Edit
Update the editable fields:
Name
Capacity
Status (Active / Disabled)
Resource group
Click Edit resource to save
✅ Changes apply going forward and do not affect past bookings.
⚠️ When you update a resource’s capacity, the new capacity applies automatically to all future occupancies of that resource. You do not need to remove the resource from your tickets and add it again.
6. Create a resource group
Create a resource group when you want to manage multiple resources together. This is recommended when you have many resources of the same type:
Go to Products → Resources
Click Create resource group
Fill in:
Group name
Type (Area, Equipment, Staff, Vehicle)
Status (Active / Disabled)
Shared capacity (optional, see explanation below)
Add resources to the group:
Select existing resources of the same type, or
Create new resources directly inside the group (name + capacity)
Choose an allocation strategy
Click Save
✅ Your group can now be assigned to tickets.
7. Allocation strategy: Sequential allocation
Currently, the available allocation strategy is Sequential allocation.
Bookings are allocated to resources in the exact order you set:
the system fills Resource 1 first
then Resource 2
then Resource 3, etc.
Example
You have 3 Laser Tag areas (12 capacity each):
Area 1
Area 2
Area 3
Bookings will fill Area 1 first, then Area 2, then Area 3.
Tip: Sequential allocation is useful when you want to keep some areas closed unless needed or to prioritize rooms with smaller capacity to keep the rooms with bigger capacity last.
8. Assign a resource to a ticket
Assigning a resource to a ticket ensures that when a visitor books the ticket, capacity is reserved automatically.
You can assign one resource or one resource group to a ticket at a time.
Steps to assign a resource to a ticket
Go to Products
Open your product
Open the Tickets tab
Select a ticket category
Open the Quantity tab and go to the Assigned resources section
Click Add resource to this ticket
Select a resource or resource group in the Select resource to add dropdown
Configure the booking rules (see section 9)
Click Add resource and confirm with Yes, add resource
Click Save on the ticket
✅ Once saved, every booking of this ticket will reserve capacity automatically. The resource is also added automatically to the other time slots of the ticket.
⚠️ Once the resource is added, its configuration is locked. To make changes later, you need to un-link the resource and add it again with the new configuration (see section 10).
9. Configure how the resource is used
When assigning a resource to a ticket, you can define:
1. Offset setup (time coverage)
By default, the resource is occupied for the same duration as the ticket time slot.
If you need a different coverage, use the offset toggles:
From the start of the time-slot: set when the reservation starts relative to the time slot start (Start at) and how long it lasts (Offset duration).
From the end of the time-slot: set when the reservation starts relative to the time slot end (Start at) and how long it lasts (Offset duration).
Example:
A birthday room needs 15 minutes of preparation before the time slot → enable From the start of the time-slot and set the offset accordingly.
2. Resource & ticket usage strategy (how much capacity is used)
Option A — Usage of resources per ticket (most common)
Use this when each ticket consumes a fixed number of resource units.
Best for equipment (headsets, socks, lockers…) and cases where “1 ticket = X items”.
How it works
Enable Usage of resources per ticket and set N° resources per ticket
For every ticket sold, the system reserves that many units from the resource capacity.
Examples
Disco headsets
→ 1 ticket reserves 1 headset
→ Set: N° resources per ticket = 1
Trampoline socks
→ 1 ticket reserves 2 socks
→ Set: N° resources per ticket = 2
Bundle usage
→ 1 ticket reserves 3 units (e.g., 3 items per participant)
→ Set: N° resources per ticket = 3
Option B — Usage of tickets per resource (capacity per session)
Use this when one unit of the resource can serve multiple tickets.
Best for vehicles and could be used for staff, where one resource unit can handle a group of visitors.
⚠️ This option is being phased out and will be removed in a future release.
How it works
Enable Usage of tickets per resource and set N° tickets per resource
The system calculates how many resource units are needed depending on how many tickets are booked.
Examples
Tour guide capacity
→ 1 guide can handle 10 visitors
→ Set: N° tickets per resource = 10
→ If a booking contains 25 tickets, the system will require 3 guides (10 + 10 + 5).
Vehicle capacity
→ 1 shuttle can transport 20 visitors
→ Set: N° tickets per resource = 20
Important: If the required number of resource units is not available, bookings will not occur.
3. Booking rules (how bookings can share a resource)
You can choose how bookings share the resource within the same timeslot.
a. Single booking
Only one booking can use the resource for the timeslot.
Example:
A birthday room is booked by one group → no other booking can use it during that slot, even if the capacity is not fully used.
Best for:
Birthday rooms
private tours
exclusive staff allocation
b. Multi-booking with same ticket only
Multiple bookings can share the resource, but only if they are from the same ticket category (identical in type and pricing).
Example:
A guide can do English and German tours.
If the first booking is English Tour, only English bookings can follow in that same slot.
Best for:
language-specific experiences
sessions that must not mix categories
c. Multi-booking with all tickets
Multiple bookings can share the resource across any ticket categories, as long as capacity is available.
Best for:
equipment stock
parking
shuttle capacity
general shared pools
10. View, un-link, or relink a resource
Once a resource is assigned to a ticket, its configuration is read-only. You can open it at any time to review the settings, but you cannot edit them.
View the linked resource
Open your product and go to the Tickets tab
Select the ticket category and open the Quantity tab
In the Assigned resources table, click the view (eye) icon
The View linked resource panel shows the resource, its offset configuration, usage strategy, and booking rule.
Change the configuration: un-link and relink
To change the configuration, un-link the resource and add it again:
In the View linked resource panel, click Un-link resource (or use the delete icon in the Assigned resources table)
Confirm with Yes, un-link this resource
Click Add resource to this ticket and select a resource or resource group with the new configuration
Click Save on the ticket
⚠️ Un-linking a resource deletes all of its future occupancies for this ticket. Bookings that already took place are not affected. Make sure to add the resource again so future bookings keep reserving capacity.