1. Staff training and access
To ensure a smooth check-in and sales process, set up staff access in advance.
Private access
Invite staff to your Smeetz account and assign roles
Staff have 48 hours to accept their invitations
Provide login credentials ahead of time and ensure each team member knows how to log in
Scanning access
You can use a shared login across all scanning devices
For faster access, generate and print two QR codes:
One for the email address
One for the password
This allows staff to scan both codes and log in within seconds
You can generate text QR codes here and keep them easily accessible on event day
Training recommendations
Train your team to use the POS and scanners
Designate at least one expert user who can support others during live operations
2. Entrance optimisation
Print QR codes at the entrance to redirect buyers to the online booking flow and reduce queues
→ generate an URL QR code here.Remind attendees to have their tickets ready as they approach
3. Common mistakes to avoid
Scanner settings
Double-check date and product settings before scanning
Fully charge scanners the night before the event
Equipment setup
Test and charge all devices before operations begin
Keep extension cords and extra plugs on-site
Wi-Fi/4G
Keep your 4G hotspot close to the devices
Have a backup hotspot in case of failure
Public Wi-Fi can also be made available for guests needing to retrieve tickets