1. Ensure a strong internet connection
Always make sure that you have an internet connection (4G or Wi-Fi) that is:
Stable, without frequent interruptions or fluctuations.
Strong, connection with a high signal strength, providing fast and consistent speeds.
Password protected to prevent unauthorized access.
Tips
Test the quality and strength of your Wi-Fi with the equipment you will use.
Ensure this Wi-Fi connection is private and not shared with the public.
If your connection is too weak, you should use a 4G hotspot.
2. Install and test your equipment in advance
Ensure you have all the equipment you need weeks before your launch so you still have time to rent/buy extra equipment in case needed.
Avoid waiting until the last minute to order, install, and test your equipment, as it will only increase stress for your team.
Follow the processes below to install your equipment:
Electronic devices will consume battery quickly, so make sure to set them up near a power source or use extension cords.
3. Train your staff and management team
Ensure you have sufficient staff numbers with the necessary access rights
Give your staff their login information to the Smeetz account.
They have 48h to accept the invitation to Smeetz.
Make sure at least one staff member is highly proficient in using the POS and Smeetz account through extensive training. This person can then serve as a valuable resource for colleagues experiencing difficulties with the system or POS.
4. Conduct tests
Once you have set up all your equipment, you can make a few tests to ensure the material is working properly.
For example:
Ensure the POS configuration you see is correct.
Process a sale on the point of sale and/or self-service kiosks and select "card" as a payment method.
Ensure the payment terminal is correctly connected and shows the payment.
Cancel the payment.
Process a sale on the point of sale and select "cash" as a payment method
Ensure the cash drawer opens.
Ensure the receipt is printed.
Scan a test booking with a datalogic scanner and open it on the POS.
Scan a test booking with a zebra scanner and validate it.
Go to troubleshooting articles if you have any problems:
Payment terminal troubleshooting guide.
Ticket scanner troubleshooting guide.
Receipt printer troubleshooting guide.
5. Dos and don'ts
Good practices
Print QR Codes at the entrance with a link to your booking flow:
It redirects buyers to the booking flow and helps keep the queue moving
You can generate QR Code here.
Print logins and passwords to help your staff members login to their Smeetz account. The easiest for scanners is to have 2 QR codes one for the login and other one for password.
6. Common mistakes
Scanner settings
Please ensure the settings (date and product) on the scanner are correct before scanning tickets or conducting tests.
Make sure to charge your scanners before the event to guarantee all-day use.
Equipment
We advise you to test all of your equipment before starting sales and to fully charge it before each opening.
WiFi/4G connection
Keep the 4G hotspot near the devices you use and plan an additional one in case of emergency. Also, a public WiFi is a plus for guests who need to download their ticket.
Don't forget to have extension cords and plugs nearby to keep your hotspot charged.
Entrance fluidity
We recommend informing attendees to have their tickets ready as they approach the entrance.
Ensure there are enough entry points or sufficiently large access areas with scanners to maintain a smooth flow.