Tips to contact the Smeetz Customer Service

By following these tips, you'll help our support team understand and resolve your request efficiently.

At Smeetz we work with a customer portal to ensure the best care of your questions and issues.

The login to the Customer Portal is a different login than your Smeetz account. You need to create a new login.

How to log into the portal

To get started, simply visit our Knowledge Base > click on "Go to Customer Portal"
If you don't have an account yet, click on "Register here" to create an account using your email address and set up a password. It is a different login than your Smeetz account.
Once registered, you can start submitting tickets. Click on "Create a Ticket"
And fill out the form.

Include your contact information for seamless communication.
Make sure you clearly describe what exactly is not working. Provide as much detail as possible to identify the problem. Describe the step-by-step process that led to the problem.
Try to avoid statements like “It doesn’t work”. Instead, explain what exactly is not working and what your expectations were.
If possible, take a screenshot or a short video of the problem. This makes it easier for support to understand the problem.
Always add a link/URL from the page where you are on the platform! This will show us which account you are on.
Always share the booking ID that is concerned.
Select which channel you are discussing, whether it is the booking flow or Point of sale. This will help us locate the issue much faster.

By following these tips, you'll help our support team understand and resolve your request efficiently.

The homepage will list all your tickets with their status: open/closed
When you click on a ticket, you will see the initial ticket content and the email conversation following. You can reply here directly to this ticket.
Once a ticket has been resolved by Smeetz, the status will change to "closed"

View and manage your support history in one place.
Track the status of each ticket, whether it is open or closed, ensuring complete visibility into the progress of your inquiries.
You will never miss an update, as the system will promptly notify you via email every time our team respond to your ticket.

Instead of numerous call and email, we have all the information stored in a single ticket, that both the Customer Service Team and yourself can access
We can answer faster and work on the issue faster.
We can follow the requests one by one, never loosing track