❓ Customer-Facing Document — Share this with clients who have questions about the migration process.

No. All automated emails are disabled during the import window to prevent accidental notifications being sent to your customers.

Yes. Voucher balances are validated during the test import phase and reconciled again after the full migration is complete.

We review all import logs, identify affected records, and correct where possible. We communicate transparently at every stage. For medium and large imports, we always run a test first to minimise risk.

Yes — in most cases we use a phased approach:

A short freeze window is required for the final sync only.

Migration transfers your data as provided. If restructuring or cleanup is required, this falls outside standard migration scope and may require additional time and cost. Using the Validation Checklist before submission prevents most issues.

Yes — large imports can be rolled back if needed. Speak to your Implementation Manager if this becomes necessary.

The most common causes of delays are:

Completing the Data Validation Checklist before submission prevents the majority of delays.

Your Business Implementation Manager (IM) is your primary point of contact for all migration questions, strategy, and timelines.

Your Technical Implementation Manager (TIM) handles the technical import, data mapping, and validation.