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Close sales on POS and get your receipt

This article explains how to close your sales session on the POS, review reconciliations, verify closure details, record discrepancies, manage cash inventory, and generate a final receipt to ensure all transactions are accurately accounted for.

Updated this week

1. Initiate sales closure

When you’re ready to close your sales for the day:

  1. Click on your profile to open the menu.

  2. Click on Close Sales.

  3. On this page, you can review sales details for payment methods grouped by reconciliation type.

    1. Manual payment methods (e.g., Cash, ) allows the cashier to count and input the actual amount in the drawer. These methods rely on manual confirmation to ensure that the physical cash matches the system’s expected total.

    2. Automatic payment methods (e.g., Card, Giftcard, …) are reconciled automatically by the system. The amounts are directly calculated based on completed transactions and refunds, with no manual input.On this page, you can review sales details for payment methods with both manual and automatic reconciliation.

2. Manual reconciliation

For manual reconciliation methods such as cash:

  • Use View details to open the method overview.

  • Use Add note to provide any needed clarification (mandatory if a mismatch occurs).

When you open view details, you can review :

Field

Description

Initial value

Money available in cash register before starting sales. Currently, this is only supported for Cash currencies.

Payments

Money paid by the customer. Example : if order value is 280 CHF and customer give 300 CHF, Payments will receive +300 CHF

Refunds

Money refunded to customer.

Change

Money given out as change to the customer. Currently this is only relevant for cash in main currency.

Transfer in

Money transferred into device from other devices or safes

Transfer out

Money withdrawn from current device and transferred to other devices or safes

Expected total

Money computed by POS system and expected to be in the cash register

Counted amount

Real amount present in cash register, counted and input by the cashier. By default the value is equal to Expected total and cashier can update it

Difference

Counted amount - Expected total (a difference means a surplus or deficit). If Difference ≠ 0, there is a mismatch.

Note

Note added by the cashier for clarification. Optional if no mismatch.

ℹ️ Transfer in and transfer out are relevant for cashbook users. If you don’t have the feature enabled, you will not perceive these 2 parameters.

3. Automatic reconciliation

For automatic reconciliation methods, like card, you can see the following details :

  • Payments : money paid by the customer

  • Refunds : money refunded to the customer

ℹ️ Gift cards and vouchers are included as automatic reconciliation type methods.

4. Count and validate drawer amounts

For each manual method, you need to indicate in the counted amount the actual amount in the cash drawer to verify if the money found matches what is expected by the system.

  1. If there is a difference, the system will flag a mismatch. A note is required.

  2. Click on Add note.

  3. Write a note describing the reason for mismatch.

5. Cash inventory

If you wish to input the drawer content in more details, you can add the count of coins and bills by :

  1. Clicking on Cash inventory button in details section.

  2. Fill in the form with the right amounts.

  3. Click on confirm, the counted amount will be updated automatically.

6. Close sales

Once your forms are filled, you can :

  1. cancel the closure to return to your orders and make changes (like completing orders),

  2. or accept the closure and print the receipt.

7. Understand the sales closure receipt

When your sales are closed, a report is generated and printed. It serves as the formal record of all financial activity processed through the session.

7.1. Closure details

This section outlines the operational timeline and identifiers for the closure session:

  • Session opened / closed by : shows which user started and ended the session and at which date and time.

  • Printed on : indicates when the closure report was generated and printed.

  • Device : identifies the current POS device.

  • Closure ID : the unique reference for this closure, used for tracking and auditing purposes.

7.2. Payments summary

The Payments summary consolidates all transactions processed during the session, grouped by currency and payment method.

Each row represents:

  • Payments : total amount received from customers.

  • Refunds : total amount reimbursed to customers.

  • Change : total cash given back to customers when payments exceeded order amounts.

ℹ️ Automatic methods appear alongside manual ones to provide a full overview across all currencies.

7.3. Reconciliation details

The Reconciliation details section displays a breakdown of how each manual payment method (like cash) was balanced against system calculations.

Each currency shows the following:

  • Initial value : amount of cash in the register at session start.

  • Payments / Refunds / Change : totals recorded during the session.

  • Transfer in / out : funds moved between safes or devices (visible when cashbook is activated).

  • Expected total : amount the POS expected to be in the register based on all operations.

  • Counted amount : physical amount counted by the cashier.

  • Difference : any variance between counted and expected totals (surplus or deficit).

  • Note : clarification input by cashier, if available.

8. Your sales are now closed !

Your sales session is now successfully closed, all transactions are reconciled, documented, and ready for review whenever needed.

ℹ️ The receipt will soon be available on cashier report to be downloaded as a PDF.

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