At Smeetz, we believe that feedback isn't just valuable—it's essential. One of the key ways we collect and understand your feedback is through the Net Promoter Score (NPS).
What is the NPS?
NPS is a simple yet powerful tool that measures customer satisfaction and loyalty by asking one key question:
“How likely are you to recommend us to family and friends?”
Based on your answer, you’ll fall into one of three categories:
0–6: Detractor score
These responses highlight areas where we can improve. We genuinely value this feedback—it points us directly to what’s not working and where we can do better.7–8: Passive score
This score isn’t counted in the final calculation, but it still gives us useful insight into where we’re doing well and where we could go further.9–10: Promoter score
This is what we love to see! A promoter score means we’ve made a positive impact, and it motivates us to keep raising the bar.
When and how do we ask?
We gather your feedback at two key stages:
After the implementation process – to understand how your initial experience with Smeetz went.
Twice a year – through a general survey, to get a broader picture of your ongoing satisfaction.
To ensure we hear a range of voices and experiences, we try to survey three roles from your team:
The Account Owner
The Site Manager
An Operational Representative
This approach helps us gather well-rounded insights from different perspectives within your organisation.
Why it matters
Your feedback directly informs our roadmap. Whether you're a promoter, passive, or detractor, your voice helps shape how we grow and evolve. Every response is reviewed with care—because at Smeetz, you're not just using our platform, you're helping us build it better.
We can’t wait to hear what you think—and how we can make your experience with Smeetz even more valuable.