Service & Sales Features
Multi-language support
24/7 availability
Customizable interface (name, logo, colors, welcome messages, etc.)
Suggested messages for quick replies
Leverages platform data (organizer’s product catalog)
Activity logs for monitoring conversation history
Multiple chat agents for different functions
Chatbot analytics for insights on interactions
Easy implementation with auto-generated HTML
Service Chat
Answering customer FAQs
Redirecting customers to relevant resources
Retrieving booking information after authentication via booking reference or email
Enabling ticket retrieval and date changes
Sales Chat
Accessing the full product catalogue
Handling group reservations and payments (stay tuned for the release)
Generating B2B quotes (stay tuned for the release)
Allowing direct booking with payment (stay tuned for the release)
How to Set Up the Chatbot
Step 1: Check Eligibility
The chatbot feature is only available for performance enhancement block users.
Navigate to Performance > Chatbot to access the setup page.
Step 2: Create a Chatbot Profile
Click New Chatbot and assign it a name (you can change it later).
Step 3: Configure FAQ Agent
Add your FAQ URL under the FAQ agent tab.
If no FAQ URL is available, manually input common questions and answers.
Click Retrain Chatbot to apply changes.
Step 4: Set Up the Orchestrator (Smeetz Account Manager only)
You will not see the Orchestrator in your Smeetz account.
Your Implementation Manager will provide the initial prompt for you to customise.
It will define the chatbot personality, tone, and response structure, including necessary links (e.g., contact info, ticketing pages).
Step 5: Customize the Chatbot’s Interface
Go to the Interface tab to personalize the chatbot’s appearance:
Assign a chatbot name.
Select a color scheme.
Personalize the first message.
Set callout preferences.
Define suggested messages.
Configure placeholder text for the message box.
Choose between light or dark theme.
Adjust text and background colors for both assistant and user messages.
Set bubble button position (right or left).
Upload a profile picture and customize the chat icon.
Step 6: Test the Chatbot
Use the Connect tab to generate a QR code or test link.
Step 7: Deploy the Chatbot
Go to the Connect tab to retrieve the HTML iframe or script.
Insert the generated code into your website for full integration.
Step 8: Manage and Maintain the Chatbot
Rename or delete the chatbot if needed in Settings.
Go to the Activity tab to display all interactions between users and the chatbot within a specified date range.
Regularly update the FAQ Agent and Orchestrator to improve responses.
Click Retrain Chatbot after every modification.